Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Information technology system used may be:
centrally based
store-based
networked.
Staff members may be:
fulltime, part-time or casual
under contract
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
Store policy and procedures in regard to:
efficient and sustainable use of resources
information technology systems
WHS
processing sales orders.
Hardwaremay include:
bar coding
hand-held pricing equipment
personal computers or terminals (standalone or networked)
point-of-sale terminals
scanning equipment.
Software may include:
databases
EDI
financial
spreadsheets
word processing.
Application and uses may include:
arrangement of credit for customer via a third party
credit checks for granting of credit or loans
customer records
electronic cataloguing
financial management
individual, department or item sales performance analysis
inventory control
point-of-sale operations, including:
credit cards
EFTPOS
loyalty cards
online sales
smart cards
pricing and price changes
staff payroll, from staff log-in and log-out information
staff rosters
stock transfers and delivery
use of internet facilities
use of multimedia.
Information may include:
customer details or records, including:
names
contact details
consumer information or profiles
orders
price changes
staffing information
stock records
stock transfers.
Back-up procedures may include:
CD
digital tape
DVD
external hard drive
offsite data storage
zip disc.
Faults may include:
hardware faults or breakdowns
point-of-sale functionality problems, such as:
cheque clearances
credit facilities
EFTPOS
pricing variations
software functionality problems
staff error or lack of training.
Problem-solving techniques may include:
following routine procedures or manufacturer recommendations
lateral thinking
referral to:
operator
manager
specialist.
Relevant personnel may include:
manager
supervisor
team leader
technical specialist.
Relevant legislation may include:
consumer law
credit procedures
WHS.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applies store policy and procedures in regard to information technology systems, including:
resolving system faults
using and applying store credit and EFTPOS
reviewing and entering information on store system
follows requirements of relevant legislation and statutory requirements, including Australian consumer law and credit procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated retail work environment
hardware and software instruction manuals
information technology system
relevant documentation, such as:
store or sample policy and procedures on management of information technology systems
legislation and statutory requirements
WHS requirements
industry codes of practice.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
role play
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.