Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Product knowledge may include:
type
purpose
basic production methods
features and benefits
price
storage requirements
shelf life
indications for product use
contra-indications for traditional and alternative medicines and treatments.
Sources of information may include:
store or supplier product manuals
brochures
product labels
internet
designated staff
product seminars.
Comparisons between products may relate to:
features and benefits
method of production
price
storage requirements and shelf life.
Product range may include:
organic food and genetically modified organism (GMO) free
nutritional supplements such as:
vitamins, minerals, amino acids and other nutritional supplements
herbs and homeopathic products
cell salts
food supplements
sports supplements and drinks
special dietary foods
complementary medicines and therapies
natural cosmetics
health devices such as:
water filters
magnetic products
crystals
bulk, pre-packaged, refrigerated or fresh produce
confectionery, snack foods and drinks
books
music.
Customers may include:
those with routine or special requests, including dietary requirements
regular and new customers
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Members of staff may include:
new or existing staff
full-time, part-time or casual
people with varying levels of language and literacy
people from a range of cultural, social and ethnic backgrounds.
Legislative requirements may include:
consumer law
food safety regulations
Trade Practices and Fair Trading Acts
waste disposal
hazardous substances and dangerous goods
environmental protection
pricing procedures, including GST requirements
WHS
privacy laws
customs regulations.
Policy and procedures in regard to:
selling health and nutritional products and services
interaction with customers
scheduling appointments.
Complementary products may include:
herbal, homeopathic and aromatherapy products
other natural and traditional remedies (e.g. Chinese, Ayurvedic, Bach flower essences)
massage oils
personal hygiene products
natural make-up products.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently applies store policy and procedures that comply with consumer law and legislative requirements regarding the selling of health and nutritional products and services
continually updates and applies product knowledge in regard to current store health products and services to provide comprehensive advice to customers and staff
consistently advises customers and informs sales team members of major characteristics of store range of health products, including product type, purpose, features and benefits, price, basic production methods and storage requirements
consistently advises customers on store health services available, and schedules appointments with complementary therapists where applicable.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant sources of product information
relevant documentation, such as:
store policy and procedures manuals
industry codes of practice and relevant legislation
an appropriate range of health and nutritional products and services
a range of customers with different requirements.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
a role play
customer feedback
written or verbal answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.