Qualification Outline
22/07/2026 12:05 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Retail Services
Certificate II in Retail Services
SIR20212
J144
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 14/08/2012 | Current | Approved |
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
Job roles
Individuals with this qualification are able to perform roles, such as:
provide product and service advice in a retail store
sell products and services in a variety of retail settings
work as a checkout operator
check stock and replenish shelves
organise and maintain work areas and displays.
Possible job titles
sales assistant
customer service assistant
Schedule
Packaging Rules
Fourteen (14) units must be completed:- eight (8) core units
- six (6) elective units:
- a minimum of three (3) units must be selected from the elective unit list
- a maximum of three (3) units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
1. Core Units
All eight (8) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD947 | SIRXCCS201 | Apply point-of-sale handling procedures | 20 | Unit of competency |
| WD998 | SIRXWHS101 | Apply safe work practices | 20 | Unit of competency |
| WD958 | SIRXCOM101 | Communicate in the workplace to support team and customer outcomes | 50 | Unit of competency |
| WD948 | SIRXCCS202 | Interact with customers | 35 | Unit of competency |
| WD981 | SIRXRSK201 | Minimise loss | 20 | Unit of competency |
| S6136 | SIRXICT001A | Operate retail technology | 20 | Unit of competency |
| WD956 | SIRXCLM101 | Organise and maintain work areas | 15 | Unit of competency |
| WD965 | SIRXIND101 | Work effectively in a customer service environment | 40 | Unit of competency |
2. Elective Units
A minimum of three (3) units must be chosen from the elective units list.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S572 | SIR20207 | Certificate II in Retail | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAA0 | SIR20216 | Certificate II in Retail Services | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships