Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Safety procedures may include:
cash handling
emergency, fire and accident procedures
evacuation involving staff or customers
handling dangerous goods
hazard identification
issue resolution procedures
manual handling
personal safety procedures
procedures for the use of personal protective clothing and equipment
reporting incidents and accidents in the workplace
store security
stress management
waste disposal.
Unsafe work practices may deal with:
broken or damaged equipment
damaged packing material or containers
electricity and water
glue guns
inflammable materials and fire hazards
ladders
lifting practices
sharp cutting tools and instruments
spillages, waste and debris
stress
toxic substances
trolleys.
Checking plant and equipment may include:
broken or damaged equipment
damaged packing material or containers
guarding of machinery
sharp cutting tools and instruments.
Store policy and procedures related to WHS may deal with:
basic safety procedures
customers and staff
dangerous goods
emergency procedures
equipment and tools
federal, state or territory and local WHS legislation
premises
safe manual handling and lifting
stock.
Safe manual handling practices may include:
job procedures
lifting or shifting practices
use of equipment, such as ladders and trolleys.
Designated personnel may include:
manager
safety representative
supervisor
team leader.
Consultative processes may include:
identification of health and safety representatives
minutes from staff meetings and WHS meetings
suggestions from staff for improving tasks and procedures.
Emergency procedures may relate to:
accidents
armed holdups
fire
sickness
store evacuations
storms and cyclones.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applies safe work practices, in all areas of the store, according to WHS and codes of practice
applies appropriate store policies and procedures and legislative requirements in regard to following basic safety procedures and reports faults and problems to relevant person, department or committee
identifies hazardous situations and rectifies where appropriate, or reports to the relevant personnel according to store policy and procedures
reads, interprets and applies manufacturer instructions for using and storing hazardous goods
applies store policies and procedures with regard to emergency situations, evacuation, or accident and illness in the store.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated retail work environment
suitable equipment and materials for lifting
relevant documentation, such as:
store policy and procedures manuals
manufacturer instructions and operation manuals
WHS regulations
legislation and statutory requirements
industry codes of practice.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
role play
customer feedback
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXCLM101 Organise and maintain work areas
SIRXCOM101 Communicate in the workplace to support team and customer outcomes
SIRXICT001A Operate retail technology
SIRXIND101 Work effectively in a customer service environment.