Qualification Outline
22/07/2026 5:20 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate I in Retail Services
Certificate I in Retail Services
SIR10112
J142
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 14/08/2012 | Current | Approved |
Description
This qualification provides the skills and knowledge for an individual to commence work in the retail industry.
Job roles
Individuals with this qualification are able to perform roles, such as:
provide customer service in a retail store
organise and maintain work areas.
Possible job titles
customer service assistant
point-of-sale operator
Schedule
Packaging Rules
Five (5) units must be completed:- three (3) core units
- two (2) elective units:
- a minimum of one (1) unit must be selected from the elective unit
- one (1) unit may be selected from any relevant Training Package or accredited course first packaged at AQF level 1 or 2.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
1. Core Units
All three (3) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD998 | SIRXWHS101 | Apply safe work practices | 20 | Unit of competency |
| WD958 | SIRXCOM101 | Communicate in the workplace to support team and customer outcomes | 50 | Unit of competency |
| WD965 | SIRXIND101 | Work effectively in a customer service environment | 40 | Unit of competency |
2. Elective Units
A minimum of one (1) unit must be selected from the elective units list.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| S6136 | SIRXICT001A | Operate retail technology | 20 | Unit of competency |
| WD956 | SIRXCLM101 | Organise and maintain work areas | 15 | Unit of competency |
| WD966 | SIRXIND102 | Plan a career in the retail industry | 20 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S570 | SIR10107 | Certificate I in Retail Services | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAA7 | SIR10116 | Certificate I in Retail Services | Qualification |
VET Info Notes
2. This example program was entered on to STARS on 30/10/2012.
Entry Requirements
Not applicable.
Traineeships and Apprenticeships
