Qualification Outline
22/07/2026 7:15 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate I in Retail Services
Certificate I in Retail Services
SIR10116
BAA7
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 31/03/2016 | Current | Approved |
Description
This qualification reflects the role of individuals who complete a limited range of basic workplace tasks. These individuals possess a limited range of technical skills and knowledge.
This qualification provides a pathway to work in a variety of industry sectors and business contexts.
Individuals with this qualification are able to perform roles such as frontline team member.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
Five (5) units must be completed:- three (3) core units
- two (2) elective units, consisting of:
- one (1) unit from the list below
- one (1) unit from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
1. Core Units
All three (3) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWX25 | SIRXCOM001 | Communicate in the workplace to support team and customer outcomes | 40 | Unit of competency |
| AWX17 | SIRXIND001 | Work effectively in a service environment | 35 | Unit of competency |
| AWW88 | SIRXWHS001 | Work safely | 25 | Unit of competency |
2. Elective Units
Two (2) electives must be completed, with at least one (1) chosen from the list below.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWX13 | SIRXIND003 | Organise personal work requirements | 15 | Unit of competency |
| AWX15 | SIRXIND004 | Plan a career in the retail industry | 15 | Unit of competency |
| WG261 | FSKDIG02 | Use digital technology for simple workplace tasks | 10 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| J142 | SIR10112 | Certificate I in Retail Services | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships