Unit of competency Outline

Date retreived
22/07/2026 6:29 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Work effectively in a service environment

Work effectively in a service environment

Unit of competency
National Code
SIRXIND001
State Code
AWX17
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Source and use information on employment rights and responsibilities.
  • 1.1.Access current sources of information on employee and employer rights and responsibilities.
  • 1.2.Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  • 1.3.Source and interpret information on national employment standards and specific employment arrangements for current role.
  • 1.4.Comply with all employment requirements.
2. Work within organisational requirements.
  • 2.1.Interpret and comply with key employment policies and procedures.
  • 2.2.Seek advice from supervisors and managers to clarify organisational requirements as required.
  • 2.3.Interpret staff rosters and provide notice of availability according to organisational policies and procedures.
  • 2.4.Apply dress or uniform standards and maintain personal grooming standards according to organisational policies and procedures.
  • 2.5.Use designated lines of communication and reporting.
3. Use effective work habits.
  • 3.1.Act promptly on instructions and information, and follow procedures relevant to workplace activities.
  • 3.2.Display appropriate behaviours in line with the organisations code of conduct.
  • 3.3.Use initiative to contribute to an effective and efficient workplace environment.
No information
No information
Replaces
State Code National Code Title Type
WD965 SIRXIND101 Work effectively in a customer service environment Unit of competency