Skill set Outline

Date retreived
22/07/2026 7:55 AM AWST

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Retail Customer Relationship

Retail Customer Relationship

Skill set
National Code
SIRSS00025
State Code
AE325
TGA Status
Current
DTWD Status
Approved
Associated Qualification
Certificate III in Retail
National Code
SIR30216
State Code
BAA6
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
A set of skills for individuals to build and maintain relationships with retail customers to achieve sales targets through effective engagement, providing high quality customer service and assistance with difficulties and developing relationships with customers that generate loyalty.
AQF Level
Statement of Attainment at Certificate III Level
Field of Education
0805 - Sales And Marketing
Skillset Type
National
Original TGA Release Date
21/10/2020
Current Release Date
21/10/2020
Current Release Number
1.00
Approved Date
07/12/2020
Transition Date
—
Nominal Hours
215
Duration
1 Semester
Releases
Release Version Release Date TGA Status DTWD Status
1.00 21/10/2020 Current Approved
Pathway Information
Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.
Licensing / Regulatory Information
Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.
Skill Set Entry Requirements
There are no entry requirements for this qualification.
Target Group
- Pre-employment
- Entry level
- Existing workers - upskill or reskill
Suggested words for statement of attainment
These Units of Competency provide a set of skills for building and maintaining relationships with retail customers to achieve sales targets.
General notes
Schedule
State Code National Code Title Hours Type
AWX34 SIRWSLS002 Analyse and achieve sales targets 30 Unit of competency
AWX28 SIRXCEG002 Assist with customer difficulties 35 Unit of competency
AWX29 SIRXCEG003 Build customer relationships and loyalty 40 Unit of competency
AWX30 SIRXCEG001 Engage the customer 35 Unit of competency
AWW95 SIRXSLS001 Sell to the retail customer 40 Unit of competency
AWX17 SIRXIND001 Work effectively in a service environment 35 Unit of competency
No information