Skill set Outline

Date retreived
22/07/2026 6:43 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Retail Customer Engagement

Retail Customer Engagement

Skill set
National Code
SIRSS00024
State Code
AE319
TGA Status
Current
DTWD Status
Approved
Associated Qualification
Certificate II in Retail Services
National Code
SIR20216
State Code
BAA0
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
A set of skills for individuals to interact and communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.
AQF Level
Statement of Attainment at Certificate II Level
Field of Education
0805 - Sales And Marketing
Skillset Type
National
Original TGA Release Date
21/10/2020
Current Release Date
21/10/2020
Current Release Number
1.00
Approved Date
07/12/2020
Transition Date
—
Nominal Hours
160
Duration
1 Semester
Releases
Release Version Release Date TGA Status DTWD Status
1.00 21/10/2020 Current Approved
Pathway Information
Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.
Licensing / Regulatory Information
Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.
Skill Set Entry Requirements
There are no entry requirements for this qualification.
Target Group
- Pre-employment
- Entry level
Suggested words for statement of attainment
These Units of Competency provide a set of skills for engaging with customers in a retail industry workplace.
General notes
No information