Unit of competency Outline

Date retreived
23/07/2026 5:36 AM AWST

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Communicate in the workplace to support team and customer outcomes

Communicate in the workplace to support team and customer outcomes

Unit of competency
National Code
SIRXCOM001
State Code
AWX25
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
13/09/2016
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate under the supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Use effective communication techniques.
  • 1.1.Greet others in a polite and friendly manner.
  • 1.2.Use questioning and active listening to determine the other person’s needs.
  • 1.3.Use tact and discretion when interacting with others.
  • 1.4.Provide clear and concise information according to the person’s needs and take follow up action as required.
  • 1.5.Use features of communications technology according to organisational procedures.
2. Respond to diversity in communication.
  • 2.1.Treat people from diverse backgrounds equally and with respect and sensitivity.
  • 2.2.Consider cultural differences in verbal and non-verbal communication.
  • 2.3.Use gestures or simple words to communicate where language barriers exist.
  • 2.4.Obtain assistance from colleagues or supervisors when required to facilitate communication.
3. Confirm and respond to workplace requirements.
  • 3.1.Identify lines of workplace communication and seek information about work requirements.
  • 3.2.Listen to, clarify and agree nature of work instructions and timelines.
  • 3.3.Seek assistance from others to complete work as required.
  • 3.4.Identify signs of potential workplace conflict and take appropriate action to resolve the situation using open and respectful communication.
  • 3.5.Encourage, acknowledge and act upon constructive feedback provided by other team members.
No information
No information
Replaces
State Code National Code Title Type
WD958 SIRXCOM101 Communicate in the workplace to support team and customer outcomes Unit of competency