Unit of competency Outline
Date retreived
22/07/2026 1:26 PM AWST
22/07/2026 1:26 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Advise on products and services
Advise on products and services
Unit of competency
National Code
SIRXPDK001
SIRXPDK001
State Code
AWX02
AWX02
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop product and service knowledge.
- 1.1.Identify and access sources of information on products and services.
- 1.2.Interpret information about availability, features and benefits of products and services.
- 1.3.Compare products and services based on product information.
- 1.4.Identify and use opportunities to update knowledge for the product and service range.
2. Respond to customer requests.
- 2.1.Answer customer questions about products and services with current and accurate information.
- 2.2.Use questions to clarify customer information needs.
- 2.3.Explain product and service details using clear communication.
- 2.4.Source additional information when answer to customer request is unknown or refer to relevant colleagues.
3. Enhance information provided.
- 3.1.Identify situations where additional information may assist the customer.
- 3.2.Advise on alternative products or services that may meet customer needs when requested item is not available.
- 3.3.Recommend complementary products, specials, new lines and promotions to customers according to their needs.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S6192 | SIRXSLS002A | Advise on products and services | Unit of competency |