Qualification Outline
22/07/2026 5:14 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Tourism
Certificate II in Tourism
SIT20125
BOE6
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 13/08/2025 | Current | Approved |
Description
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
There are 0 minimum work placement hours required for this unit.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
Eleven (11) units must be completed:- five (5) core units
- six (6) elective units, consisting of:
- three (3) units from Group A
- three (3) units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
Any combination of electives that meets the above rules can be selected for the award of the Certificate II in Tourism. Electives may be packaged to provide a qualification with a specialisation, as outlined below.
Packaging for specialisation:
For the award of the Certificate II in Tourism (Holiday Parks and Resorts), the following packaging rules apply:
- five (5) core units
- six (6) elective units, consisting of:
- two (2) units from Group B, one of which must be SITTIND004. Source and use information on the holiday park and resort industry
- four (4) units from the list below, or any current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Units marked with * on training.gov.au (TGA) have one or more prerequisites. Refer to individual units for details.
1. Core Units
All five (5) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OEA24 | SITXCCS011 | Interact with customers | 20 | Unit of competency |
| OEC43 | SITXWHS005 | Participate in safe work practices | 15 | Unit of competency |
| OEA25 | SITXCCS009 | Provide customer information and assistance | 20 | Unit of competency |
| OEB22 | SITXCOM007 | Show social and cultural sensitivity | 20 | Unit of competency |
| OEC53 | SITTIND003 | Source and use information on the tourism and travel industry | 25 | Unit of competency |
2. Group A Elective Units - Tourism
Three (3) units may be selected.
Please refer to the packaging rules for the full details of available options.
3. Group B Elective Units - Holiday Parks and Resorts
Up to six (6) units may be selected.
Please refer to the packaging rules for the full details of available options.
4. Group C – General electives
Up to four (4) units may be selected.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHS3 | SIT20122 | Certificate II in Tourism | Qualification |
No information
Entry Requirements
No information
Traineeships and Apprenticeships