Unit of competency Outline
Date retreived
22/07/2026 3:27 AM AWST
22/07/2026 3:27 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Apply communication skills
Apply communication skills
Unit of competency
National Code
BSBCMM211
BSBCMM211
State Code
OCE92
OCE92
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/03/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify communication requirements
- 1.1 Identify work task
- 1.2 Identify communication channels in the organisation
- 1.3 Identify relevant stakeholders
- 1.4 Seek advice from supervisor on communication methods
2. Communicate using verbal and non-verbal communication skills
- 2.1 Plan verbal communication
- 2.2 Use verbal communication to communicate with stakeholders
- 2.3 Use nonverbal behaviour to communicate with stakeholders
- 2.4 Seek and respond to feedback on communication
3. Draft written communications
- 3.1 Identify formats for written information according to organisational policies and procedures
- 3.2 Draft written information and submit to supervisor for approval
- 3.3 Seek and respond to feedback on written communication
4. Determine evaluation findings and outcomes
- 4.1 Develop and discuss preliminary findings and any identified issues with relevant stakeholders
- 4.2 Source additional data required to clarify aspects of findings, and issues, where required
- 4.3 Prepare recommendations for actions to improve identified issues
5. Distribute outcomes and recommendations of evaluation
- 5.1 Prepare draft report of outcomes, findings and recommendations of the compliance evaluation
- 5.2 Distribute draft report to relevant stakeholders
- 5.3 Edit report based on the feedback obtained
- 5.4 Proofread report in preparation for publishing
- 5.5 Confirm final report is signed off by authorised personnel
- 5.6 Distribute report to relevant stakeholders according to evaluation plan
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUJ84 | BSBCMM101 | Apply basic communication skills | Unit of competency |
| AUL22 | BSBCMM201 | Communicate in the workplace | Unit of competency |