Unit of competency Outline

Date retreived
22/07/2026 9:11 AM AWST

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Apply basic communication skills

Apply basic communication skills

Unit of competency
National Code
BSBCMM101
State Code
AUJ84
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to develop basic communication skills in the workplace in particular gathering, conveying and receiving information together with completing assigned written information.It applies to individuals working under direct supervision who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settingsNo licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify workplace communication procedures
  • 1.1 Identify organisational communication requirements and workplace procedures with assistance from appropriate people
  • 1.2 Identify appropriate lines of communication with supervisors and colleagues
  • 1.3 Seek advice on the communication method/equipment most appropriate for the task
2 Communicate in the workplace
  • 2.1 Use effective questioning, and active listening and speaking skills to gather and convey information
  • 2.2 Use appropriate nonverbal behaviour at all times
  • 2.3 Encourage, acknowledge and act upon constructive feedback
3 Draft written information
  • 3.1 Identify relevant procedures and formats for written information
  • 3.2 Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes
  • 3.3 Ensure written information meets required standards of style, format and detail
  • 3.4 Seek assistance and/or feedback to aid communication skills development
No information
No information
Replaces
State Code National Code Title Type
D0628 BSBCMM101A Apply basic communication skills Unit of competency
Replaced By
State Code National Code Title Type
OCE92 BSBCMM211 Apply communication skills Unit of competency