Unit of competency Outline
Date retreived
21/07/2026 11:32 PM AWST
21/07/2026 11:32 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Apply basic communication skills
Apply basic communication skills
Unit of competency
National Code
BSBCMM101A
BSBCMM101A
State Code
D0628
D0628
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
20/06/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
20/06/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to develop communication skills in the workplace. It covers gathering, conveying and receiving information, along with completing assigned written information under direct supervision.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Identify workplace communication procedures
- 1.1. Identify organisational communication requirements and workplace procedures with assistance from appropriate people
- 1.2. Identify appropriate lines of communication with supervisors and colleagues
- 1.3. Seek advice on the communication method/equipment most appropriate for the task
2. Communicate in the workplace
- 2.1. Use effective questioning, and active listening and speaking skills to gather and convey information
- 2.2. Use appropriate non-verbal behaviour at all times
- 2.3. Encourage, acknowledge and act upon constructive feedback
3. Draft written information
- 3.1. Identify relevant procedures and formats for written information
- 3.2. Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes
- 3.3. Ensure written information meets required standards of style, format and detail
- 3.4. Seek assistance and/or feedback to aid communication skills development
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workplace procedures may include:
answering telephone calls
following instructions
informal discussions
requests from colleagues
using internet and email
using voice mail
workplace procedures related to specific tasks
Appropriate people may include:
colleagues
other staff members
supervisors, mentors, trainers or assessors
Lines of communication may include:
formal and informal means
verbal or written
Communication method/equipment may include:
computer network systems
facsimile machines
personal computer equipment including hardware, keyboards, software and communication packages
telephones
Written information may include:
electronic mail
facsimiles
general correspondence or standard/form letters and memos
handwritten and printed materials
telephone messages or general messages
Standards may include:
organisational policies
standards set by workgroup
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workplace procedures may include:
answering telephone calls
following instructions
informal discussions
requests from colleagues
using internet and email
using voice mail
workplace procedures related to specific tasks
Appropriate people may include:
colleagues
other staff members
supervisors, mentors, trainers or assessors
Lines of communication may include:
formal and informal means
verbal or written
Communication method/equipment may include:
computer network systems
facsimile machines
personal computer equipment including hardware, keyboards, software and communication packages
telephones
Written information may include:
electronic mail
facsimiles
general correspondence or standard/form letters and memos
handwritten and printed materials
telephone messages or general messages
Standards may include:
organisational policies
standards set by workgroup
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
clear, concise and correct verbal and written communication
promptly and appropriately following instructions
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to examples of documents relating to workplace communication policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
observation of presentations
oral or written questioning to assess knowledge of organisational policies, plans and procedures
review of written information.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
general administrationunits.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
clear, concise and correct verbal and written communication
promptly and appropriately following instructions
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to examples of documents relating to workplace communication policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
observation of presentations
oral or written questioning to assess knowledge of organisational policies, plans and procedures
review of written information.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
general administrationunits.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C3514 | BSBCMN103A | Apply basic communication skills | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUJ84 | BSBCMM101 | Apply basic communication skills | Unit of competency |