Unit of competency Outline
Date retreived
22/07/2026 5:55 AM AWST
22/07/2026 5:55 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate in the workplace
Communicate in the workplace
Unit of competency
National Code
BSBCMM201
BSBCMM201
State Code
AUL22
AUL22
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
15/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Gather, convey and receive information and ideas
- 1.1 Collect information to achieve work responsibilities from appropriate sources
- 1.2 Use method/s and/orequipmentto communicate appropriate ideas and information to the audience
- 1.3 Use effective listening and speaking skills inverbal communication
- 1.4 Seek input from internal and external sources to develop and refine new ideas and approaches
- 1.5 Respond to instructions or enquiries promptly and in accordance withorganisational requirements
2 Complete workplace documentation and correspondence
- 2.1 Presentwritten informationand ideas in clear and concise language to ensure the intended meaning ofcorrespondenceis understood by the recipient
- 2.2 Draft and present correspondence within designated time lines
- 2.3 Ensure presentation of written information meets organisationalstandardsof style, format and accuracy
- 2.4 Complete workplace forms and documentation in a clear, concise and easy to read format
3 Communicate in a way that responds positively to individual differences
- 3.1 Value all individuals and treat them with respect, courtesy and sensitivity
- 3.2 Take into consideration cultural differences in all verbal and nonverbal communication
- 3.3 Use communication to develop and maintain positive relationships, mutual trust and confidence
- 3.4 Make efforts to use basic strategies to overcome language barriers
- 3.5 Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0629 | BSBCMM201A | Communicate in the workplace | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCE92 | BSBCMM211 | Apply communication skills | Unit of competency |