Unit of competency Outline
Date retreived
22/07/2026 10:03 PM AWST
22/07/2026 10:03 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work effectively with others
Work effectively with others
Unit of competency
National Code
BSBTWK201
BSBTWK201
State Code
OCD94
OCD94
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/03/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.The unit applies to individuals who perform a range of routine tasks in a team environment and use a basic knowledge of teamwork in a defined context, under direct supervision or with limited individual responsibility.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop effective workplace relationships
- 1.1 Identify individual responsibilities in relation to workgroup members
- 1.2 Clarify individual and workgroup responsibilities with work team
- 1.3 Participate in informal meetings and information sharing with workgroup
- 1.4 Request and apply feedback from supervisor on individual practices
2. Improve workgroup processes
- 2.1 Support team members to meet workgroup goals
- 2.2 Contribute to workgroup goals and tasks according to organisational requirements
- 2.3 Share work-related information with workgroup according to organisational policies and procedures
- 2.4 Plan strategies for team performance improvement with workgroup
3. Resolve issues, problems and conflict
- 3.1 Identify advantages of differences in values and beliefs between workgroup members
- 3.2 Respond to any linguistic and cultural differences in communication styles according to legislation, organisational policies and procedures and ethical standards
- 3.3 Identify potential workgroup issues, problems and conflicts encountered in the workplace
- 3.4 Seek assistance from supervisor to address problems and conflicts that arise
- 3.5 Suggest possible ways of dealing with identified workplace issues
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUI54 | BSBFLM312 | Contribute to team effectiveness | Unit of competency |
| AUH64 | BSBWOR203 | Work effectively with others | Unit of competency |