Qualification Outline
22/07/2026 4:23 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Personal Injury Management
Certificate III in Personal Injury Management
FNS30220
BGN1
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 02/02/2021 | Current | Approved |
Description
This qualification is designed to reflect the job role of entry level employees within the personal injury management sector. Individuals in these roles apply a broad range of competencies using limited discretion and judgement within the claims management function. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and take limited responsibility in known situations under general supervision.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.
Schedule
Packaging Rules
Total number of units = ten (10)- four (4) core units plus
- six (6) electiveunits, of which:
- at least four (4) must be from the electives listed below
- up to two (2) may be from elsewhere in this or any other currently endorsed Certificate II, Certificate III or Certificate IV training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core Units
All four (4) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUS51 | FNSPIM410 | Collect, assess and use information | 20 | Unit of competency |
| OCF16 | BSBOPS304 | Deliver and monitor a service to customers | 50 | Unit of competency |
| OCF00 | BSBPEF402 | Develop personal work priorities | 35 | Unit of competency |
| OCZ06 | FNSPIM313 | Work within the personal injury management sector | 35 | Unit of competency |
2. Elective Units
At least four (4) units must be chosen from the elective units listed below.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCZ57 | FNSPIM314 | Assess and determine initial entitlements for personal injury claims | 55 | Unit of competency |
| OCD86 | BSBWHS211 | Contribute to the health and safety of self and others | 15 | Unit of competency |
| AUS57 | FNSPIM302 | Determine claim liability | 20 | Unit of competency |
| OCZ28 | FNSPIM425 | Facilitate recovery and return to life | 55 | Unit of competency |
| OCE82 | BSBOPS404 | Implement customer service strategies | 35 | Unit of competency |
| AUS67 | FNSPIM415 | Manage personal injury case loads | 55 | Unit of competency |
| OCZ34 | FNSPIM434 | Manage personal injury claims | 55 | Unit of competency |
| AUS66 | FNSPIM301 | Process benefit payments | 30 | Unit of competency |
| OCF15 | BSBOPS305 | Process customer complaints | 40 | Unit of competency |
| OCD94 | BSBTWK201 | Work effectively with others | 35 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVX0 | FNS30215 | Certificate III in Personal Injury Management | Qualification |
No information
Entry Requirements
Nil
Traineeships and Apprenticeships