Unit of competency Outline

Date retreived
23/07/2026 7:21 AM AWST

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Manage personal injury case loads

Manage personal injury case loads

Unit of competency
National Code
FNSPIM415
State Code
AUS67
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081105 - Investment And Securities
Original Release Date
16/09/2015
Nominal Hours
55
Description
This unit describes the skills and knowledge required to manage personal injury case loads. It encompasses developing, implementing, monitoring and evaluating action plans to manage case loads.It applies to individuals who have well-developed skills and specialised knowledge of the sector, services and organisation, and work independently or across multidisciplinary teams. They make judgements within their level of responsibility to achieve organisational objectives and standards.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Develop case load management action plan
  • 1.1 Review claims portfolio to determine needs and required outcomes
  • 1.2 Identify claims information gaps and develop strategies to meet these
  • 1.3 Determine case load resource requirements in line with identified portfolio needs, legislative requirements and organisational policy and procedures
  • 1.4 Identify portfolio and case load management risks and develop strategies to manage them
  • 1.5 Develop holistic case load action plan in line with identified portfolio needs, legislation and organisational policy and guidelines
  • 1.6 Develop and maintain appropriate records
2. Implement, monitor and review case load management action plan
  • 2.1 Use appropriate communication strategies to liaise with range of stakeholders to achieve set goals
  • 2.2 Coordinate and lead claims and injury management activities of relevant services in line with portfolio needs and case load management action plan
  • 2.3 Organise and use appropriate resources, methods and techniques to achieve outcomes
  • 2.4 Apply appropriate models , strategies and guidelines to sequence and prioritise activities to achieve set objectives
  • 2.5 Monitor risks, identify performance gaps and develop appropriate strategies to meet them
  • 2.6 Review case load management action plan in line with outcomes and changing portfolio needs
3. Evaluate case load management action plan
  • 3.1 Evaluate claims portfolio needs and escalate, transition or close as required
  • 3.2 Reflect on own practice and identify professional development and continuous improvement opportunities
No information
No information
Replaces
State Code National Code Title Type
D4288 FNSPIM411A Manage personal injury case loads Unit of competency