Qualification Outline
22/07/2026 5:13 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Personal Injury Management
Certificate III in Personal Injury Management
FNS30215
AVX0
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 4.00 | 12/09/2016 | Current | Approved |
| 3.00 | 14/01/2016 | Replaced | Approved |
| 2.00 | 22/04/2015 | Replaced | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification is designed to reflect the job role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Licensing/Regulatory Information
No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.
Schedule
Packaging Rules
Total number of units = thirteen (13)- seven (7) core units plus
- six (6) elective units
The elective units consist of:
- two (2) from the electives below.
Of the remaining four (4) units:
- up to four (4) may be from the electives
- up to four (4) may be from Certificate III in a currently endorsed training package or accredited course
- up to two (2) may be from Certificate IV in a currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units
All seven (7) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUS49 | FNSPIM304 | Assess and determine ongoing entitlements | 60 | Unit of competency |
| AUS51 | FNSPIM410 | Collect, assess and use information | 20 | Unit of competency |
| AUM29 | BSBCUS301 | Deliver and monitor a service to customers | 40 | Unit of competency |
| AUS57 | FNSPIM302 | Determine claim liability | 20 | Unit of competency |
| AUJ35 | BSBWOR404 | Develop work priorities | 30 | Unit of competency |
| AUS66 | FNSPIM301 | Process benefit payments | 30 | Unit of competency |
| AUS44 | FNSPIM303 | Work within the personal injury management sector | 35 | Unit of competency |
2. Elective Units
At least two (2) units must be chosen from the elective units listed below.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUL95 | BSBWHS201 | Contribute to health and safety of self and others | 15 | Unit of competency |
| AUL59 | BSBCUS403 | Implement customer service standards | 30 | Unit of competency |
| AUS67 | FNSPIM415 | Manage personal injury case loads | 55 | Unit of competency |
| AUS59 | FNSPIM414 | Manage personal injury claims | 55 | Unit of competency |
| AUQ76 | FNSCUS401 | Participate in negotiations | 20 | Unit of competency |
| AUK60 | BSBCMM301 | Process customer complaints | 20 | Unit of competency |
| AWB52 | CHCCCS028 | Provide client-centred support to people in crisis | 65 | Unit of competency |
| AUH64 | BSBWOR203 | Work effectively with others | 20 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S694 | FNS30210 | Certificate III in Personal Injury Management (ClaimsManagement) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BGN1 | FNS30220 | Certificate III in Personal Injury Management | Qualification |
No information
Entry Requirements
Nil.
Traineeships and Apprenticeships