Qualification Outline
23/07/2026 1:43 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Personal Injury Management (ClaimsManagement)
Certificate III in Personal Injury Management (ClaimsManagement)
FNS30210
S694
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 18/07/2013 | Current | Approved |
Description
This qualification is designed to reflect the role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function. Work functions may include:
processing case claims
acting as a claims agent
assisting in making workplaces and other relevant areas safe
promoting health, safety and welfare of workers and others
monitoring and review processes to ensure treatment is prompt, proactive and effective
promoting and improving return to work outcomes.
Schedule
Packaging Rules
13 units must be achieved.7 core units
plus 6 elective units
2 elective units must be selected from the elective units listed below.
The remaining 4 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. All elective units may be selected from a Certificate III qualification; 2 elective units may be selected from Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSPIM301A Process benefit payments
FNSPIM302A Determine claim liability
FNSPIM303A Work within the personal injury management sector
FNSPIM304A Manage claims
FNSPIM410A Collect, assess and use information
BSBCUS301B Deliver and monitor a service to customers
BSBWOR404B Develop work priorities
Elective units of competency:
FNSCUS401A Participate in negotiations
BSBCMM301B Process customer complaints
BSBOHS201A Participate in OHS processes
BSBWOR203B Work effectively with others
CHCTC302B Provide client-centred telephone counselling
TAEDEL404A Mentor in the workplace
1. Core Units
Seven (7) units to be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4287 | FNSPIM410A | Collect, assess and use information | 20 | Unit of competency |
| S8072 | BSBCUS301B | Deliver and monitor a service to customers | 40 | Unit of competency |
| D4275 | FNSPIM302A | Determine claim liability | 20 | Unit of competency |
| WB919 | BSBWOR404B | Develop work priorities | 30 | Unit of competency |
| D4277 | FNSPIM304A | Manage claims | 60 | Unit of competency |
| D4274 | FNSPIM301A | Process benefit payments | 30 | Unit of competency |
| D4276 | FNSPIM303A | Work within the personal injury management sector | 35 | Unit of competency |
2. Elective Units
At least two (2) of the six (6) units required to be chosen from the elective units listed below.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WA874 | TAEDEL404A | Mentor in the workplace | 30 | Unit of competency |
| D4093 | FNSCUS401A | Participate in negotiations | 20 | Unit of competency |
| D0887 | BSBOHS201A | Participate in OHS processes | 15 | Unit of competency |
| S8068 | BSBCMM301B | Process customer complaints | 20 | Unit of competency |
| WD006 | CHCTC302B | Provide client-centred telephone counselling | 45 | Unit of competency |
| S8083 | BSBWOR203B | Work effectively with others | 20 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D115 | FNS30507 | Certificate III in Financial Services (Workers Compensation) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVX0 | FNS30215 | Certificate III in Personal Injury Management | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships