Unit of competency Outline
Date retreived
22/07/2026 7:54 PM AWST
22/07/2026 7:54 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work within the personal injury management sector
Work within the personal injury management sector
Unit of competency
National Code
FNSPIM303A
FNSPIM303A
State Code
D4276
D4276
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
081105 - Investment And Securities
Original Release Date
29/07/2014
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to apply industry and organisation procedures, guidelines, policies and standards to day-to-day work in the personal injury sector. It encompasses demonstrating a sound knowledge of the personal injury sector; the ability to access information on relevant legislation; understanding the sociological, physiological, and economic impacts of injury on workers; and undertaking consultation with stakeholders.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Notes
Elements and Performance Criteria
1. Demonstrate a sound working knowledge of the personal injury sector
- 1.1. Demonstrate knowledge of the injury management process and the roles and responsibilities of stakeholders
- 1.2. Demonstrate knowledge of relevant personal injury and rehabilitation Acts, regulations and codes of practice
- 1.3. Demonstrate an understanding of the personal injury management authorities and organisations within Australia
- 1.4. Identify operations and assistance available from relevant personal injury management authorities
- 1.5. Explain appropriate dispute resolution processes within the personal injury sector
- 1.6. Identify personal injury management and other regulatory reporting requirements
2. Access information
- 2.1. Identify relevant Acts, regulations and codes of practice
- 2.2. Identify sources ofinformation relating to relevant Commonwealth, State and Territory Acts, regulations and codes of practice
3. Demonstrate an understanding of the impact of an injury on a person
- 3.1. Define the range of terms used to cover the different types of injuries suffered by workers
- 3.2. Demonstrate an understanding of the impacts of an injury on a person
- 3.3. Demonstrate an understanding of the impacts of an injury on relevant parties
- 3.4. Identify the roles and skills of key stakeholders working within the personal injury sector
- 3.5. Outline the consultation and referral process required for engaging stakeholders in treating injured people
- 3.6. Maintain ongoing and participative communications with stakeholders (internal and external)
4. Undertake consultation with stakeholders
- 4.1. Describe the consultation and negotiation process
- 4.2. Identify relevant stakeholders within the personal injury sector
- 4.3. Provide accurate and timely verbal and written communication as required to support the consultation process
- 4.4. Provide accurate and timely feedback to stakeholders
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Stakeholders may include:
allied health professionals
co-workers
employers
family members or significant others
insurers
medical and health providers
reviewing and consulting medical practitioners
the injured worker
treating medical practitioners
unions and union representatives
work colleagues
work trial hosts
workplace supervisors.
Relevant personal injury and rehabilitation Acts, regulations and codes of practice may include Commonwealth, State and Territory:
disability discrimination Acts
equal opportunity Acts
industrial relations Acts
occupational health and safety (OHS) Acts
workplace relations, personal injury Act
workers compensation, personal injury Acts.
Relevant personal injury management authorities may include:
ACT WorkCover
NT WorkSafe
Q-COMP, the Workers' Compensation Regulatory Authority in Queensland
Victorian WorkCover Authority
WorkCover Authority of New South Wales
WorkCover Corporation of South Australia
WorkCover Western Australia
Workplace Standards Tasmania (Department of Justice).
Sources of information may include:
community organisations
information lines
legislation
organisation policies and procedures
pamphlets
professional journals
professional practice guidelines and codes of practice
quality assurance standards for vocational rehabilitation providers
relevant information seminars
websites.
Different types of injuries suffered by workers may include:
disability
handicap
impairment.
Relevant parties may include:
the employer
the family of the injured person.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Stakeholders may include:
allied health professionals
co-workers
employers
family members or significant others
insurers
medical and health providers
reviewing and consulting medical practitioners
the injured worker
treating medical practitioners
unions and union representatives
work colleagues
work trial hosts
workplace supervisors.
Relevant personal injury and rehabilitation Acts, regulations and codes of practice may include Commonwealth, State and Territory:
disability discrimination Acts
equal opportunity Acts
industrial relations Acts
occupational health and safety (OHS) Acts
workplace relations, personal injury Act
workers compensation, personal injury Acts.
Relevant personal injury management authorities may include:
ACT WorkCover
NT WorkSafe
Q-COMP, the Workers' Compensation Regulatory Authority in Queensland
Victorian WorkCover Authority
WorkCover Authority of New South Wales
WorkCover Corporation of South Australia
WorkCover Western Australia
Workplace Standards Tasmania (Department of Justice).
Sources of information may include:
community organisations
information lines
legislation
organisation policies and procedures
pamphlets
professional journals
professional practice guidelines and codes of practice
quality assurance standards for vocational rehabilitation providers
relevant information seminars
websites.
Different types of injuries suffered by workers may include:
disability
handicap
impairment.
Relevant parties may include:
the employer
the family of the injured person.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply knowledge of the personal injury sector and relevant personal injury legislation, industry regulations and codes of practice
access information relating to personal injury legislation
identify the impacts of an injury to an injured person
undertake consultations with stakeholders.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply knowledge of the personal injury sector and relevant personal injury legislation, industry regulations and codes of practice
access information relating to personal injury legislation
identify the impacts of an injury to an injured person
undertake consultations with stakeholders.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS44 | FNSPIM303 | Work within the personal injury management sector | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S702 | FNS40310 | Certificate IV in Personal Injury Management (Claims Management) | Qualification |
| S694 | FNS30210 | Certificate III in Personal Injury Management (ClaimsManagement) | Qualification |
| S703 | FNS40410 | Certificate IV in Personal Injury Management (ReturntoWork) | Qualification |
| S704 | FNS40510 | Certificate IV in Personal Injury Management (Underwriting) | Qualification |