Qualification Outline
22/07/2026 7:36 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Personal Injury Management (Claims Management)
Certificate IV in Personal Injury Management (Claims Management)
FNS40310
S702
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 18/07/2013 | Current | Approved |
Description
This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It may involve supervision or leadership and guidance with some limited responsibility for the claims processing of others. Possible work functions may include:
processing case claims within a large organisation
working as a claims agent
coordinating case claims
managing a claims team
analysing claims
resolving disputes
leading and supporting a team
monitoring and processing claims in accordance with underwriting requirements
Schedule
Packaging Rules
13 units must be achieved.4 core units
plus 9 elective units
at least 5 elective units of competency must be selected from the elective bank below
a minimum of 2 electives must be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services or another endorsed Training Package
a maximum of 2 electives can be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course
a maximum of 2 electives can be selected from units aligned to Certificate III qualifications in any endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
FNSCUS402A Resolve disputes
FNSISV405A Analyse insurance claims
FNSPIM303A Work within the personal injury management sector
FNSPIM409A Maintain customer relationship
Elective units
BSBRES401A Analyse and present research information
BSBPMG510A Manage projects
CHCCOM403A Use targeted communication skills to build relationships
CULEVP401A Present information on activities, events and public programs
FNSCUS401A Participate in negotiations
FNSPIM304A Manage claims
FNSPIM401A Plan and implement rehabilitation and return to work and health strategies
FNSPIM402A Represent personal injury management agent or insurer at conciliation and review hearings
FNSPIM403A Educate clients on personal injury management issues
FNSPIM404A Assist injured persons with job placement
FNSPIM405A Facilitate a return to work
FNSPIM411A Manage personal injury case loads
1. Core Units
All four (4) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4237 | FNSISV405A | Analyse insurance claims | 60 | Unit of competency |
| D4286 | FNSPIM409A | Maintain customer relationship | 20 | Unit of competency |
| D4094 | FNSCUS402A | Resolve disputes | 30 | Unit of competency |
| D4276 | FNSPIM303A | Work within the personal injury management sector | 35 | Unit of competency |
2. Elective Units
At least five (5) units must be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D118 | FNS41007 | Certificate IV in Financial Services (Workers Compensation) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWF5 | FNS41915 | Certificate IV in Personal Injury Management | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships