Qualification Outline
22/07/2026 4:23 AM AWST
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Certificate IV in Personal Injury Management
Certificate IV in Personal Injury Management
FNS41915
AWF5
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 22/04/2015 | Current | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It may involve supervision or leadership and guidance with some limited responsibility for others. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specilaisation in: claims management, return to work or underwriting.
Licensing/Regulatory Information
No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.
Schedule
Packaging Rules
Total number of units = thirteen (13)- four (4) core units plus
- nine (9) elective units
The elective units consist of:
- all four (4) units in one of the following streams:
- Group A Claims Management
- Group B Return to Work
- Group C Underwriting
Of the remaining five (5) units:
- up to five (5) may be from Group A, B, C or D
- up to two (2) may be from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Note: Units selected from other training packages or accredited courses must not duplicate units selected from or available within the Financial Services or Business Services Training Packages.
1. Core Units
All four (4) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUS55 | FNSPIM409 | Maintain customer relationship | 25 | Unit of competency |
| AUQ76 | FNSCUS401 | Participate in negotiations | 20 | Unit of competency |
| AUQ80 | FNSCUS402 | Resolve disputes | 30 | Unit of competency |
| AUS44 | FNSPIM303 | Work within the personal injury management sector | 35 | Unit of competency |
2. Group A Claims Management Elective Units
All four (4) units in one of the streams must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUX01 | FNSISV405 | Analyse insurance claims | 60 | Unit of competency |
| AUS48 | FNSPIM403 | Educate clients on personal injury management issues | 100 | Unit of competency |
| AUS67 | FNSPIM415 | Manage personal injury case loads | 55 | Unit of competency |
| AUS59 | FNSPIM414 | Manage personal injury claims | 55 | Unit of competency |
3. Group B Return to Work Elective Units
All four (4) units in one of the streams must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C8170 | PSPIM405A | Develop return to work plans | 30 | Unit of competency |
| AUS68 | FNSPIM405 | Facilitate a return to work | 55 | Unit of competency |
| AUS76 | FNSPIM502 | Facilitate workplace assessment with stakeholders for personal injury cases | 60 | Unit of competency |
| AUS54 | FNSPIM401 | Plan and implement rehabilitation and return to work and health strategies | 100 | Unit of competency |
4. Group C Underwriting Elective Units
All four (4) units in one of the streams must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUS47 | FNSPIM406 | Develop and maintain knowledge of personal injury management insurance | 35 | Unit of competency |
| AUQ74 | FNSCRD403 | Manage and recover bad and doubtful debts | 30 | Unit of competency |
| AUS56 | FNSPIM407 | Register policy | 25 | Unit of competency |
| AUS43 | FNSPIM408 | Renew and maintain policy | 20 | Unit of competency |
5. Group D General Elective Units
Up to five (5) units may be chosen from Group D.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S702 | FNS40310 | Certificate IV in Personal Injury Management (Claims Management) | Qualification |
| S703 | FNS40410 | Certificate IV in Personal Injury Management (ReturntoWork) | Qualification |
| S704 | FNS40510 | Certificate IV in Personal Injury Management (Underwriting) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZI3 | FNS42115 | Certificate IV in Personal Injury Management | Qualification |
No information
Entry Requirements
Nil.
Traineeships and Apprenticeships