Unit of competency Outline

Date retreived
22/07/2026 1:11 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Present information on activities, events and public programs

Present information on activities, events and public programs

Unit of competency
National Code
CULEVP401A
State Code
D9404
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
20/12/2011
View on TGA
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
080509 - Public Relations
Original Release Date
29/07/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to prepare and present information for activities, events and public programs to different customer groups. The unit goes beyond the delivery of a scripted commentary and requires significant creative input.
Notes
Elements and Performance Criteria
1. Plan delivery of information
  • 1.1 Confirm details of activity, event or public program with relevant personnel
  • 1.2 Plan the sequence and method for delivery to achieve objectives
  • 1.3 Prepare facilities, resources and support materials required for the delivery
2. Prepare presentations
  • 2.1 Use interpretive and presentation techniques that combine entertainment and learning to enhance the experience
  • 2.2 Tailor presentations to meet the specific needs of customers
3. Deliver presentations
  • 3.1 Present accurate and relevant information in a manner consistent with cultural and social sensitivities and legislative requirements
  • 3.2 Adjust presentations based on audience response, unexpected events or changes in circumstances
  • 3.3 Provide opportunities for audience participation where appropriate
  • 3.4 Identify and resolve problems promptly within scope of own role
  • 3.5 Implement contingency plans or refer to appropriate personnel as required
4. Evaluate feedback
  • 4.1 Seek formal or informal feedback from participants according to organisational procedures and evaluation methods
  • 4.2 Monitor participation levels and provide attendance and participation information to relevant personnel
  • 4.3 Revise supporting documentation incorporating feedback where appropriate
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Detailsmay include:
dates
duration
location
objectives
resources
target group.
Activity, event or public program may include:
ceremony
excursion
exhibition
festival
field trip
guided tour
holiday or weekend activity
open day
orientation
performance
school program
scientific experiment
site visit, such as:
craft demonstration
dance
film
music
theatre
workshop
special occasion.
Facilities, resources and support materialsmay include:
audiovisual equipment
displays
furniture
literature
notes
notices
refreshments
venue.
Tailoring presentations may relate to:
appropriate language
cultural sensitivity
depth and scope of information
duration
learning styles, including:
auditory
kinetic
visual
question handling
timing
use of pictures and drawings.
Customers may include:
children
elderly people
families
local community members
people of particular ethnic or cultural backgrounds
people with common professional backgrounds or special interests
people with special needs
school groups
students
tourists.
Unexpected events or changes in circumstances may relate to:
changing weather conditions
cultural considerations
emergencies
inappropriate audience behaviour
reassessment of customer interests or ability
systems failure.
Evaluation methods may include:
anecdotal evidence
completion of audience response forms
observation of audience reaction
questioning of selected audience members.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
deliver information as part of an activity, event or public program
use and adapt interpretation and presentation techniques to meet the needs of different customers
obtain and respond to participant feedback.
Context of and specific resources for assessment
Assessment must ensure:
presentation to and interaction with a customer group of a size and nature that reflects a typical work environment
access to a venue or site for the delivery of information for an activity, event or public program
use of activity support materials.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance
direct observation of the candidate presenting information for an activity, event or public program
evaluation of case studies to assess ability to tailor activities to different customer needs
verbal or written questioning to assess knowledge of interpretive and presentation techniques.
Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.).
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
CUECOR03B Provide quality service to customers.
Replaces
State Code National Code Title Type
D1813 CULMS406C Deliver information, activities and events Unit of competency
Replaced By
State Code National Code Title Type
AWF48 CUAEVP401 Present information on activities, events and public programs Unit of competency