Unit of competency Outline

Date retreived
23/07/2026 6:12 PM AWST

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Manage employee relations

Manage employee relations

Unit of competency
National Code
BSBHRM604
State Code
AUK44
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080303 - Human Resource Management
Original Release Date
15/09/2015
Nominal Hours
60
Description
This unit describes the skills and knowledge to develop and maintain a positive and productive workplace environment. It covers all aspects of employee relations impacting on managers at the strategic level.It applies to individuals who are non-specialist human resource managers and covers a broad range of employee relations activities.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Implement employee relations strategy and policies for own work area
  • 1.1 Ensure employee relations strategy is consistent with organisational strategic objectives
  • 1.2 Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals
  • 1.3 Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment
  • 1.4 Develop risk managementstrategies which take account of the withdrawal of labour and other potential outcomes of disputes
  • 1.5 Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals
2 Build and maintain a productive culture
  • 2.1 Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations
  • 2.2 Identify and meet all legal and organisational requirements within the conditions of employment
  • 2.3 Undertake regular and timely consultation and communication with individuals and relevant groups
  • 2.4 Develop policies and practices to facilitate employee recruitment, retention and satisfaction
  • 2.5 Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively
  • 2.6 Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives
  • 2.7 Develop, regularly review and update individual and team development plans
  • 2.8 Evaluate and revise employee relations policies regularly
3 Resolve employee relations problems
  • 3.1 Establish processes for early intervention to identify and minimise problems or grievances
  • 3.2 Communicate problem solving processes to, and obtain support from, all relevant groups and individuals
  • 3.3 Provide training to develop competence in conflict management, negotiation and dispute resolution
  • 3.4 Obtain specialist advice where appropriate or where formal hearings are required
  • 3.5 Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation
  • 3.6 Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate
4 Manage diversity
  • 4.1 Develop plans for the promotion of diversity within the organisation
  • 4.2 Openly promote diversity and its benefits within the organisation
  • 4.3 Develop education and communication plans to promote and encourage diversity
  • 4.4 Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives
No information
No information
Replaces
State Code National Code Title Type
D0744 BSBHRM604A Manage employee relations Unit of competency
Replaced By
State Code National Code Title Type
OCF89 BSBHRM612 Contribute to the development of employee and industrial relations strategies Unit of competency