Unit of competency Outline

Date retreived
22/07/2026 10:01 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist with preparations for conciliation and review hearings

Assist with preparations for conciliation and review hearings

Unit of competency
National Code
FNSPIM413
State Code
AUS62
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to assist personal injury management agents or insurers at formal or informal conciliation and review hearings. It applies relevant State or Territory legislative requirements in relation to personal injury management, knowledge of organisation policies and procedures and external conciliation processes.It applies to individuals who have a broad knowledge base of the sector and well developed organisational skills to assist with preparation of a case and/or technical information.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Gather information for hearings of disputes
  • 1.1 Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided
  • 1.2 Obtain additional information from relevant parties as required and provide to stakeholders
  • 1.3 Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements
2. Brief representatives for hearing
  • 2.1 Collate all relevant and required information into organised files
  • 2.2 Provide a clear and thorough verbal and/or written briefing of information collected and available on file
  • 2.3 Outline and discuss any potential problems or issues that may impact on the case
  • 2.4 Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required
3. Follow up on outcomes
  • 3.1 Process all forms and collate documentation in required timelines
  • 3.2 Clearly and promptly notify relevant parties about outcomes
  • 3.3 Accurately update records and file according to organisational guidelines
  • 3.4 Follow up on required actions emanating from the conciliation or review hearings
No information
No information