Unit of competency Outline
Date retreived
22/07/2026 6:27 PM AWST
22/07/2026 6:27 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Contribute to effective workplace relationships
Contribute to effective workplace relationships
Unit of competency
National Code
BSBFLM303
BSBFLM303
State Code
AUI32
AUI32
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
15/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Seek, receive and communicate information and ideas
- 1.1 Collect information associated with the achievement of work responsibilities from appropriate sources
- 1.2 Communicate ideas and information to diverse audiences in an appropriate and sensitive manner
- 1.3 Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes
- 1.4 Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team
- 1.5 Promptly deal with and resolve issues raised, or refer them to relevant personnel
2 Encourage trust and confidence
- 2.1 Treat people with integrity, respect and empathy
- 2.2 Encourage effective relationships within the framework of the organisation’s social, ethical and business standards
- 2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
- 2.4 Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment
3 Identify and use networks and relationships
- 3.1 Identify and utilise workplace networks to help build relationships
- 3.2 Identify and describe the value and benefits of networks and other work relationships for the team and the organisation
4 Contribute to positive outcomes
- 4.1 Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements
- 4.2 Support colleagues in resolving work difficulties
- 4.3 Regularly review workplace outcomes and implement improvements in consultation with relevant personnel
- 4.4 Identify and resolve poor work performance within own level of responsibility and according to organisational policies
- 4.5 Deal constructively with conflict, within the organisation’s established processes
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0712 | BSBFLM303C | Contribute to effective workplace relationships | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCE33 | BSBLDR301 | Support effective workplace relationships | Unit of competency |