Unit of competency Outline
Date retreived
23/07/2026 4:57 AM AWST
23/07/2026 4:57 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate a return to work
Facilitate a return to work
Unit of competency
National Code
FNSPIM405A
FNSPIM405A
State Code
D4282
D4282
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
080303 - Human Resource Management
Original Release Date
29/07/2014
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to facilitate an early, safe and sustainable return to work for the injured person by developing and implementing appropriate strategies.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Notes
Elements and Performance Criteria
1. Determine the needs of the injured person
- 1.1. Collect and analyse relevant information in consultation with injured person and other relevant parties to determine the needs of the injured person
- 1.2. Identify internal and external relevant parties to assist with determining and meeting injured person's needs
- 1.3. Consult with relevant parties to determine extent of the physiological and/or psychological impact of the injury on the person
- 1.4. Develop and maintain appropriate and accurate records of the injured person's needs
2. Facilitate the return to work planning process
- 2.1. Identify potential barriers to return to work in consultation with the injured person and relevant parties
- 2.2. Facilitate case conferences as required to determine appropriate return to work strategy for the injured person in line with their needs and perceived barriers
- 2.3. Develop sustainable return to work objectives for the injured person that reflect their needs and intended goal in consultation with them and other relevant parties
3. Facilitate implementation of the return to work strategy
- 3.1. Make appropriate referrals to health and rehabilitation professional services in line with the injured person's needs and set goals and objectives
- 3.2. Liaise and record discussions with relevant parties as required to ensure agreed return to work strategy is progressed as planned
- 3.3. Provide guidance, support and education on the return to work process to relevant parties as required
4. Monitor and review the effectiveness of return to work strategy
- 4.1. Routinely collect, analyse and review information on the effectiveness of return to work strategy in meeting the person's needs, reflecting current best practice as well as set goals and objectives
- 4.2. Seek advice and feedback from relevant parties when goals are not being met and adapt the plan to reflect any changes required
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Injured persons may include:
persons injured during the course of employment
persons injured in transport related accidents.
Relevant parties may include:
health care and rehabilitation professionals
internal stakeholders to the case such as injury management advisers and technical managers
other external third parties such as lawyers
the employer, return to work coordinators and other employees
the injured person's family.
Impact of the injury may include:
cultural
emotional
physical
psychological
spiritual
vocational.
Accurate records may include:
reports on consultations with the relevant stakeholders such as the injured person and their family, the employer, health professionals, and other service providers
independent medical examination reports medical reports (e.g. certificate of capacity)
occupational rehabilitation provider assessments and progress reports
records of interviews
referral records
reviews of medical reports and relevant assessments.
Consultation may include:
asking and clarifying
identifying and exploring perceptions and expectations
liaison
negotiations with key stakeholders and service providers providing information and reports
seeking feedback.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Injured persons may include:
persons injured during the course of employment
persons injured in transport related accidents.
Relevant parties may include:
health care and rehabilitation professionals
internal stakeholders to the case such as injury management advisers and technical managers
other external third parties such as lawyers
the employer, return to work coordinators and other employees
the injured person's family.
Impact of the injury may include:
cultural
emotional
physical
psychological
spiritual
vocational.
Accurate records may include:
reports on consultations with the relevant stakeholders such as the injured person and their family, the employer, health professionals, and other service providers
independent medical examination reports medical reports (e.g. certificate of capacity)
occupational rehabilitation provider assessments and progress reports
records of interviews
referral records
reviews of medical reports and relevant assessments.
Consultation may include:
asking and clarifying
identifying and exploring perceptions and expectations
liaison
negotiations with key stakeholders and service providers providing information and reports
seeking feedback.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
adhere to own work role and responsibilities recognising own role limitations and the need for assistance
follow organisation policies, protocols and procedures
interpret and apply relevant legislation and industry codes
work collaboratively with colleagues, relevant stakeholders and other services
understand the nature of the personal injury to determine and evaluate the needs of the injured person.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
adhere to own work role and responsibilities recognising own role limitations and the need for assistance
follow organisation policies, protocols and procedures
interpret and apply relevant legislation and industry codes
work collaboratively with colleagues, relevant stakeholders and other services
understand the nature of the personal injury to determine and evaluate the needs of the injured person.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS68 | FNSPIM405 | Facilitate a return to work | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S702 | FNS40310 | Certificate IV in Personal Injury Management (Claims Management) | Qualification |