Unit of competency Outline
Date retreived
22/07/2026 7:56 PM AWST
22/07/2026 7:56 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Educate clients on personal injury management issues
Educate clients on personal injury management issues
Unit of competency
National Code
FNSPIM403A
FNSPIM403A
State Code
D4280
D4280
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
081105 - Investment And Securities
Original Release Date
29/07/2014
Nominal Hours
100
Description
This unit describes the performance outcomes, skills and knowledge required to educate clients on personal injury management issues by researching and imparting relevant information to clients in a readily understood and accepted manner applying sound industry and product knowledge including a working knowledge of relevant State or Territory legislative requirements.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Notes
Elements and Performance Criteria
1. Identify, develop and implement strategies to educate clients
- 1.1. Personal injury management educational needs of clients are researched and established
- 1.2. Current and future educational opportunities are identified from internal and external networks, and utilised to develop effective education strategies
- 1.3. A variety of strategies are developed to educate personal injury management clients in effective work practices
- 1.4. Promotional material is developed using appropriate media and in a style and quality to suit audience
- 1.5. Client feedback is sought and used to improve the provision of education
- 1.6. Cooperation and support is canvassed from local industry employer organisations
2. Educate clients in the workplace
- 2.1. The personal injury management message is imparted accurately and in a clear, concise and confident manner which addresses the clients' concerns and enhances their knowledge of relevant issues
- 2.2. Advice and support are provided at an appropriate time and to facilitate group and individual learning
- 2.3. The ways in which advice and support are provided engender joint commitment to the objectives of organisation policy and legislative responsibilities
3. Present information at meetings, seminars and public forums
- 3.1. Information is presented systematically and clearly, and where necessary modified to suit all clients' educational needs
- 3.2. Presentation and training methods used are appropriate to the clients' background and aptitudes
- 3.3. Presentation equipment and materials are used correctly and efficiently
- 3.4. Feedback from individuals and groups is obtained and used to identify and introduce improvement in future presentations
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clients may include:
employer and industry associations
employers
family members
insurance brokers
insurer
legal service providers
medical and like providers
rehabilitation providers
risk managers
the community
union
work team members
workers.
Education strategies may include:
planned information presentations and training events and programs
information presentation at client's premises or public forums
published information on legislation, work practices and developments in the workers compensation/personal injury management area
reports on workers compensation personal injury management developments and services.
A variety of strategies for effective work may include:
arrangements for rehabilitation service rates and insurers' obligations on return to work
identifying, clients identifying alternative employment opportunities, availability of vocational re-education/training
counselling provisions
establishing a general rehabilitation program, risk management program
estimating and arranging a return to work in consultation with the treating doctor for the rehabilitation provider
explaining legal rights, including common law claims and principles of liability
other workplace related issues (e.g. industrial relations)
selection of medical and like services
termination, cessation or alteration of payments on return to work
types of claims, benefit entitlements and rehabilitation procedures to the injured workerperson and clients, employer and work team.
Presentation equipment and materials may include:
data show presentations
demonstrations in the workplace
fliers, reports, brochures
video.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clients may include:
employer and industry associations
employers
family members
insurance brokers
insurer
legal service providers
medical and like providers
rehabilitation providers
risk managers
the community
union
work team members
workers.
Education strategies may include:
planned information presentations and training events and programs
information presentation at client's premises or public forums
published information on legislation, work practices and developments in the workers compensation/personal injury management area
reports on workers compensation personal injury management developments and services.
A variety of strategies for effective work may include:
arrangements for rehabilitation service rates and insurers' obligations on return to work
identifying, clients identifying alternative employment opportunities, availability of vocational re-education/training
counselling provisions
establishing a general rehabilitation program, risk management program
estimating and arranging a return to work in consultation with the treating doctor for the rehabilitation provider
explaining legal rights, including common law claims and principles of liability
other workplace related issues (e.g. industrial relations)
selection of medical and like services
termination, cessation or alteration of payments on return to work
types of claims, benefit entitlements and rehabilitation procedures to the injured workerperson and clients, employer and work team.
Presentation equipment and materials may include:
data show presentations
demonstrations in the workplace
fliers, reports, brochures
video.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
interpret and comply with industry and organisation obligations and objectives including relevant legislative requirements
deal with questions relating to all aspects of the business and issues that arise for clients
apply sound advocacy skills to convince clients of the benefits of the personal injury management system using a thorough grounding in return to work, health strategies and methods
identify and present on issues of relevance to clients.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
interpret and comply with industry and organisation obligations and objectives including relevant legislative requirements
deal with questions relating to all aspects of the business and issues that arise for clients
apply sound advocacy skills to convince clients of the benefits of the personal injury management system using a thorough grounding in return to work, health strategies and methods
identify and present on issues of relevance to clients.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS48 | FNSPIM403 | Educate clients on personal injury management issues | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S702 | FNS40310 | Certificate IV in Personal Injury Management (Claims Management) | Qualification |
| S703 | FNS40410 | Certificate IV in Personal Injury Management (ReturntoWork) | Qualification |
| S704 | FNS40510 | Certificate IV in Personal Injury Management (Underwriting) | Qualification |