Certificate III in Public Safety (Emergency Communications Centre Operations) Qualification Endorsement - Department of Training and Workforce Development

Qualification Outline

Date retreived
22/07/2026 6:32 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Public Safety (Emergency Communications Centre Operations)

Qualification

National Code:
PUA30822

State Code:
BIT1

TGA Status:
Current

DTWD Status:
Approved

National Endorsed, State Implementation and Classification

Field of Education

0313 - Electrical And Electronic Engineering And Technology

Original TGA Release Date

16/12/2022

Approved Date

28/04/2023

Stream of Study

Initial Vocational (3100 - 3600)

VET Act Classifier

Nominal Hours

270

Duration

1 Semester

Current Release Number

1.00

Current Release Date

16/12/2022

VET Act Conditions

—

Releases

Release Version	Release Date	TGA Status	DTWD Status
1.00	16/12/2022	Current	Approved

Description

The PUA30822 Certificate III in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in a range of emergency communication centres roles.
The role of an operator in an emergency communications centre is to receive incident information, enter details into the computer aided dispatch system, and alert the most appropriate resources to respond to the incident. This may include the dissemination of information to members of the public and emergency services agencies.
The qualification includes the units of competency required by emergency communication centre operators to perform a range of activities such as communicating with callers and providing support to emergency service personnel at incidents.
Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters. Emergency communication centre operations typically involve work as a team member, under limited supervision, in emergency communication centre operations.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Schedule

Packaging Rules

A total of eleven (11) units of competency comprising:
- three (3) core units listed below; plus
- eight (8) elective units selected from the general or specialist elective unit lists below using a minimum of six (6) elective units:
- one (1) elective unit from Group A Work health and safety elective units listed
- one (1) elective unit from Group B Teamwork elective units listed
- one (1) elective unit from Group C Emergency communication centre specialist elective units listed
- the additional units are to be selected from the general or specialist elective unit lists below.

Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification.

Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification.

Where a prerequisite is attached to a unit it is identified on training.gov.au (TGA).

General Elective Stream
- at least three (3) elective units from Groups D, E, F and/or G elective units listed below; and
- no more than two (2) elective units from Group H general units listed below or two (2) imported units.

Call Taking Specialist Stream
- one (1) elective unit from the Group D Call Taking specialist elective units listed; and
- at least two (2) elective units from the Group E Call Taking general elective units listed; and
- no more than two (2) elective units from Group H general units listed below or two (2) imported units.

Dispatch Specialist Stream
- two (2) elective units from Group F Dispatch specialist elective units listed; and
- at least one (1) elective unit from Group G Dispatch general elective units listed; and
- no more than two (2) elective units from Group H general units listed below or two (2) imported units.

Additional qualification advice
Where a defined specialist stream is completed, the resultant testamur should be titled;
- Certificate III in Public Safety (Emergency Communications Centre Operations - Call Taking)
- Certificate III in Public Safety (Emergency Communications Centre Operations - Dispatch).

1. Core Units

All three (3) units must be completed.

State Code	National Code	Title	Hours	Type
OAZ73	PUACOM001	Communicate in the workplace	30	Unit of competency
OAZ51	PUAECO001	Operate telephony systems	10	Unit of competency
OAZ50	PUAECO002	Process emergency incident calls and enquiries	30	Unit of competency

2. Group A: Work Health and Safety

One (1) elective unit to be chosen from Group A Work health and safety elective units.
Please refer to the packaging rules for the full details of available options.

State Code	National Code	Title	Hours	Type
OBB13	BSBWHS307	Apply knowledge of WHS laws in the workplace	30	Unit of competency
OCD85	BSBWHS311	Assist with maintaining workplace safety	40	Unit of competency
OBB10	BSBWHS309	Contribute effectively to WHS communication and consultation processes	30	Unit of competency
OAX41	PUAWHS001	Follow defined work, health and safety policies and procedures	20	Unit of competency
OBB09	BSBWHS308	Participate in WHS hazard identification, risk assessment and risk control processes	30	Unit of competency

3. Group B: Teamwork

One (1) elective unit to be chosen from Group B Teamwork elective units.
Please refer to the packaging rules for the full details of available options.

State Code	National Code	Title	Hours	Type
OAX55	PUASES012	Work as a team member in an emergency operations centre	30	Unit of competency
OAX60	PUATEA001	Work in a team	20	Unit of competency

4. Group C: Emergency Communications Centre

One (1) elective unit to be chosen from Group C Emergency communication centre specialist elective units.
Please refer to the packaging rules for the full details of available options.

State Code	National Code	Title	Hours	Type
OAZ48	PUAECO004	Operate computer aided dispatch system	40	Unit of competency
OAZ46	PUAECO006	Read and interpret maps	10	Unit of competency