Unit of competency Outline

Date retreived
23/07/2026 8:20 AM AWST

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Operate telephony systems

Operate telephony systems

Unit of competency
National Code
PUAECO001
State Code
OAZ51
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/07/2019
View on TGA
State Implementation and Classification
Approved Date
08/04/2020
Field of Education
030717 - Plant And Machine Operations
Original Release Date
08/04/2020
Nominal Hours
10
Description
This unit of competency involves the skills and knowledge required to operate telephony systems. It includes using and identifying faults in telephony systems.The unit applies to individuals working within an emergency communications centre.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Use telephony system
  • 1.1 Telephony system is accessed and set up, in accordance with organisational procedures
  • 1.2 Telephony system is operated, in accordance with organisational instructions
  • 1.3 Telephony lines are accessed, in accordance with organisational procedures
  • 1.4 Calls are answered, in accordance with organisational procedures and answering protocols
  • 1.5 Telephony system functions are used, in accordance with organisational procedures to ensure caller status is maintained
  • 1.6 Telephony systems, caller line identification, mobile line identification and interfaces including call playback technology are accessed to locate and record information, in accordance with organisational procedures
  • 1.7 Calls are terminated, in accordance with organisational procedures
2 Identify faults in telephony system
  • 2.1 Telephony system testing is conducted, in accordance with organisational instructions, policies and procedures
  • 2.2 Telephony system faults are identified and appropriate action is taken, in accordance with organisational procedures
  • 2.3 Backup telephone system and business continuity arrangements are followed when primary telephony systems fail
No information
No information
Replaces
State Code National Code Title Type
D5841 PUAECO001A Operate telephony systems Unit of competency