Qualification Outline
22/07/2026 7:54 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Public Safety (Emergency Communications Centre Operations)
Certificate III in Public Safety (Emergency Communications Centre Operations)
PUA30819
BEN4
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 23/03/2022 | Current | Approved |
| 2.00 | 18/12/2020 | Replaced | Approved |
| 1.00 | 16/07/2019 | Replaced | Approved |
Description
The PUA30819 Certificate III in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in a range of emergency communication centres roles.
The role of an operator in an emergency communications centre is to receive incident information, enter details into the computer aided dispatch system, and alert the most appropriate resources to respond to the incident. This may include the dissemination of information to members of the public and emergency services agencies.
The qualification includes the units of competency required by emergency communication centre operators to perform a range of activities such as communicating with callers and providing support to emergency service personnel at incidents.
Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters. Emergency communication centre operations typically involve work as a team member, under limited supervision, in emergency communication centre operations.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
A total of eleven (11) units of competency comprising- three (3) core units listed below; plus
- eight (8) elective units selected from the general or specialist elective unit lists below using a minimum of six (6) elective units
- one (1) elective unit from Group A Work, Health and Safety elective units listed
- one (1) elective unit from Group B Teamwork elective units listed
- one (1) elective unit from Group C Emergency communication centre specialist elective units listed
- the additional units are to be selected from the general or specialist elective unit lists below.
Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.
Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification.
Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification.
General Elective Stream
- At least three (3) elective units from Groups D, E, F and/or G elective units listed below; and
- No more than two (2) elective units from Group H general units listed below or two (2) imported units.
Call Taking Specialist Stream
- one (1) elective unit from the Group D Call Taking specialist elective units listed; and
- At least two (2) elective units from the Group E Call Taking general elective units listed; and
- No more than two (2) elective units from Group H general units listed below or two (2) imported units.
Dispatch Specialist Stream
- two (2) elective units from Group F Dispatch specialist elective units listed; and
- At least one (1) elective unit from Group G Dispatch general elective units listed; and
- No more than two (2) elective units from Group H general units listed below or two (2) imported units.
1. Core Units
All three (3) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAZ73 | PUACOM001 | Communicate in the workplace | 30 | Unit of competency |
| OAZ51 | PUAECO001 | Operate telephony systems | 10 | Unit of competency |
| OAZ50 | PUAECO002 | Process emergency incident calls and enquiries | 30 | Unit of competency |
2. Group A: Work, Health and Safety
One (1) unit must be chosen from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBB13 | BSBWHS307 | Apply knowledge of WHS laws in the workplace | 30 | Unit of competency |
| OBB10 | BSBWHS309 | Contribute effectively to WHS communication and consultation processes | 30 | Unit of competency |
| OAX41 | PUAWHS001 | Follow defined work, health and safety policies and procedures | 20 | Unit of competency |
| AUK29 | BSBWHS301 | Maintain workplace safety | 20 | Unit of competency |
| OBB09 | BSBWHS308 | Participate in WHS hazard identification, risk assessment and risk control processes | 30 | Unit of competency |
3. Group B: Teamwork
One (1) unit must be chosen from Group B.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAX55 | PUASES012 | Work as a team member in an emergency operations centre | 30 | Unit of competency |
| OAX60 | PUATEA001 | Work in a team | 20 | Unit of competency |
4. Group C Emergency Communications Centre Units
One (1) unit must be chosen from Group C.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAZ48 | PUAECO004 | Operate computer aided dispatch system | 40 | Unit of competency |
| OAZ46 | PUAECO006 | Read and interpret maps | 10 | Unit of competency |
5. Group D Call Taking Specialist
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAZ48 | PUAECO004 | Operate computer aided dispatch system | 40 | Unit of competency |
| OAZ46 | PUAECO006 | Read and interpret maps | 10 | Unit of competency |
6. Group E: Call taking general
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUJ37 | BSBCUE203 | Conduct customer engagement | 100 | Unit of competency |
| AUL27 | BSBCUE301 | Use multiple information systems | 40 | Unit of competency |
| OAX50 | PUATEA002 | Work autonomously | 30 | Unit of competency |
| OAX48 | PUATEA004 | Work effectively in a public safety organisation | 30 | Unit of competency |
| AUL33 | BSBCUE307 | Work effectively in customer engagement | 35 | Unit of competency |
| AUH64 | BSBWOR203 | Work effectively with others | 20 | Unit of competency |
7. Group F: Dispatch specialist
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAZ47 | PUAECO005 | Dispatch resources from within an emergency communications centre | 20 | Unit of competency |
| OAZ49 | PUAECO003 | Operate and control radio networks | 10 | Unit of competency |
8. Group G: Dispatch general
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAX50 | PUATEA002 | Work autonomously | 30 | Unit of competency |
| OAX48 | PUATEA004 | Work effectively in a public safety organisation | 30 | Unit of competency |
9. Group H: General
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUZ56 | HLTWHS006 | Manage personal stressors in the work environment | 35 | Unit of competency |
| OAY03 | PUAOPE013 | Operate communications systems and equipment | 15 | Unit of competency |
| OCD33 | HLTAID010 | Provide basic emergency life support | 12 | Unit of competency |
| OAZ40 | PUAEME001 | Provide emergency care | 30 | Unit of competency |
| OCD30 | HLTAID011 | Provide First Aid | 18 | Unit of competency |
| OAZ44 | PUAECO008 | Receive and action notification of uncontrolled hazardous materials situations | 10 | Unit of competency |
| OAZ45 | PUAECO007 | Respond to and maintain monitored automatic notification system | 10 | Unit of competency |
| OCE34 | BSBPEF201 | Support personal wellbeing in the workplace | 45 | Unit of competency |
| OAY75 | PUAFIR323 | Take local weather observations | 8 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| J205 | PUA33012 | Certificate III in Public Safety (Emergency Communications Centre Operations) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BIT1 | PUA30822 | Certificate III in Public Safety (Emergency Communications Centre Operations) | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships