Unit of competency Outline

Date retreived
22/07/2026 12:16 PM AWST

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Use multiple information systems

Use multiple information systems

Unit of competency
National Code
BSBCUE301
State Code
AUL27
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information. It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Access a range of information systems
  • 1.1 Efficiently logon to information systems
  • 1.2 Navigate screens efficiently to locate displays and information relevant to role
  • 1.3 Use a database management system (DBMS) to control data access, enforce data integrity, manage concurrency, and access information
  • 1.4 Manage use of information systems efficiently according to organisational requirements
2 Process customer information using multiple information systems
  • 2.1 Analyse customer enquiry to identify information needs
  • 2.2 Identify information systems required to satisfy information needs
  • 2.3 Use information systems according to organisational processes to complete customer enquiry or transaction
  • 2.4 Record customer information in information systems to complete customer enquiry or transaction
  • 2.5 Use the shortest reasonable pathways to navigate between and within information systems
  • 2.6 Maintain contact and communication with customer while operating information systems
  • 2.7 Verify information with customer to complete transaction
3 Identify and rectify information system and processing errors
  • 3.1 Identify errors in information system, relevant to role
  • 3.2 Analyse errors for impact on information system and customers
  • 3.3 Identify source of errors, where possible
  • 3.4 Consult with stakeholders to identify actions to rectify errors
  • 3.5 Arrange rectification and confirm amendments are accurate
  • 3.6 Inform customers of errors and take necessary action
  • 3.7 Identify information system faults and notify relevant personnel according to policy
  • 3.8 Recommend procedural change according to policy
No information
No information
Replaces
State Code National Code Title Type
S8042 BSBCCO301B Use multiple information systems Unit of competency
Replaced By
State Code National Code Title Type
OCE05 BSBTEC201 Use business software applications Unit of competency