Qualification Outline
22/07/2026 6:58 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Banking Services
Certificate IV in Banking Services
FNS42020
BFF0
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 01/07/2020 | Current | Transition (Replaced) |
Description
This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements
Schedule
Packaging Rules
Total number of units = twelve (12)- five (5) core units plus
- seven (7) elective units of which:
- three (3) units must be selected from one of the following elective groups:
- Group A Customer services, or
- Group B Lending, or
- Group C Mobile banking.
- of the remaining electives, two (2) must be selected from the remaining elective units and up to two (2) may be selected from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.
1. Core Units
All five (5) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBR68 | FNSRSK411 | Apply risk management strategies to own work | 45 | Unit of competency |
| OBR53 | FNSINC411 | Conduct work according to professional practices in the financial services industry | 25 | Unit of competency |
| AUR86 | FNSINC402 | Develop and maintain in-depth knowledge of products and services used by an organisation or sector | 40 | Unit of competency |
| BBH97 | FNSINC503 | Identify situations requiring complex ethical decision making | 35 | Unit of competency |
| AUL59 | BSBCUS403 | Implement customer service standards | 30 | Unit of competency |
2. Group A - Customer Services Elective Units
Three (3) units must be selected from Group A or B or C.
Please refer the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUS99 | FNSSAM402 | Implement a sales plan | 60 | Unit of competency |
| AUS98 | FNSSAM403 | Prospect for new clients | 15 | Unit of competency |
| AUT11 | FNSSAM401 | Sell financial products and services | 40 | Unit of competency |
3. Group B - Lending Elective Units
Three (3) units must be selected from Group A or B or C.
Please refer the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUQ65 | FNSCRD401 | Assess credit applications | 20 | Unit of competency |
| AUQ63 | FNSCRD402 | Establish and maintain appropriate security | 20 | Unit of competency |
| AUQ85 | FNSCRD503 | Promote understanding of the role and effective use of consumer credit | 50 | Unit of competency |
4. Group C - Mobile Banking Elective Units
Three (3) units must be selected from Group A or B or C.
Please refer the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBR56 | FNSBNK416 | Manage mobile lending services | 35 | Unit of competency |
| OBR92 | FNSBNK414 | Promote mobile banking services | 35 | Unit of competency |
| OBR75 | FNSBNK415 | Provide mobile banking sales and services | 35 | Unit of competency |
5. Group D - General Elective Units
At least two (2) units must be chosen from the remaining elective units.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVZ5 | FNS42015 | Certificate IV in Banking Services | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHT8 | FNS42022 | Certificate IV in Banking Services | Qualification |
No information
Entry Requirements
Nil
Traineeships and Apprenticeships