Unit of competency Outline
Date retreived
22/07/2026 10:29 AM AWST
22/07/2026 10:29 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage a small team
Manage a small team
Unit of competency
National Code
BSBSMB407
BSBSMB407
State Code
AUK88
AUK88
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080301 - Business Management
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to select, induct, train and develop staff members to enhance business operations within the parameters of all relevant legislative requirements.It applies to individuals who operate a small business that stands alone, or is part of a department within a larger organisation. Individuals in this role have a good knowledge of industrial relations and team management and use effective, responsive and supportive communication in workplace interactions.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop staffing plan
- 1.1 Determine staffing requirements to allow the business to run effectively, in accordance with requirements outlined in the business plan
- 1.2 Identify and compare existing skills of owner/s and staff with business requirements to identify any gaps
- 1.3 Develop policies and procedures for owner/s and staff, in accordance with the business plan
2. Recruit, induct, train and retain team
- 2.1 Develop job or position descriptions, competencies required and selection criteria to meet business’ needs
- 2.2 Judge information obtained from each candidate against specified selection criteria, and select according to business needs and legal requirements
- 2.3 Induct new staff members in accordance with policies and procedures of the business
- 2.4 Make team members aware of their responsibilities and performance requirements as soon as practicable, and take opportunities to coach team members who are unfamiliar with procedures of the business
- 2.5 Develop and implement a staff development program and career paths based on requirements of business and staff competencies
- 2.6 Advertise staff vacancies appropriately in accordance with staffing plan
3. Comply with industrial relations obligations
- 3.1 Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice
- 3.2 Counsel staff, if required, in a positive and constructive manner and record outcomes accurately
4. Maintain staff records
- 4.1 Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements
- 4.2 Monitor and accurately maintain system for recording and retrieving personnel and payroll information, and seek specialist advice where required
5. Manage staff
- 5.1 Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures
- 5.2 Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business
- 5.3 Support and encourage staff, and acknowledge and reward their contribution
- 5.4 Regularly provide opportunities for staff to discuss work related issues
- 5.5 Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required
6. Review team performance
- 6.1 Develop positive and constructive relationships with and between team members
- 6.2 Review and update team objectives in support of business goals on a regular basis in consultation with team members
- 6.3 Identify strengths and weaknesses of team against current and expected work requirements
- 6.4 Schedule time, on a regular basis, for team members to review work operations to maintain and improve operational efficiency
- 6.5 Encourage team members to monitor their own performance, suggest improvements and identify professional development needs, in accordance with personal and business requirements
- 6.6 Monitor and review staff turnover rate
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D1018 | BSBSMB407A | Manage a small team | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCF94 | BSBLDR414 | Lead team effectiveness | Unit of competency |