Qualification Outline
22/07/2026 5:47 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Credit Management
Certificate IV in Credit Management
FNS40115
AWC3
Replaced
Transition (Replaced)
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 13/02/2018 | Current | Approved |
| 2.00 | 22/04/2015 | Replaced | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification reflects entry level job roles in credit management functions. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to credit, reconciliation and customer service.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Schedule
Packaging Rules
Total number of units = twelve (12)- nine (9) core units plus
- three (3) elective units
The elective units consist of:
- two (2) from the electives below.
The remaining one (1) unit:
- may be from the electives
- may be from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units
All nine (9) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUR82 | FNSINC401 | Apply principles of professional practice to work in the financial services industry | 20 | Unit of competency |
| AUQ65 | FNSCRD401 | Assess credit applications | 20 | Unit of competency |
| AUS42 | FNSORG401 | Conduct individual work within a compliance framework | 40 | Unit of competency |
| AUQ63 | FNSCRD402 | Establish and maintain appropriate security | 20 | Unit of competency |
| AUS87 | FNSRSK401 | Implement risk management strategies | 35 | Unit of competency |
| AUQ74 | FNSCRD403 | Manage and recover bad and doubtful debts | 30 | Unit of competency |
| AUX09 | FNSCRD405 | Manage overdue customer accounts | 25 | Unit of competency |
| AUQ80 | FNSCUS402 | Resolve disputes | 30 | Unit of competency |
| AUQ67 | FNSCRD404 | Utilise the legal process to recover outstanding debt | 25 | Unit of competency |
2. Elective Units
At least two (2) units must be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUS85 | FNSRSK502 | Assess risks | 40 | Unit of competency |
| AUJ37 | BSBCUE203 | Conduct customer engagement | 100 | Unit of competency |
| AUL95 | BSBWHS201 | Contribute to health and safety of self and others | 15 | Unit of competency |
| AUL19 | BSBCNV506 | Establish and manage a trust account | 40 | Unit of competency |
| AUL59 | BSBCUS403 | Implement customer service standards | 30 | Unit of competency |
| AUI57 | BSBLDR403 | Lead team effectiveness | 40 | Unit of competency |
| AUK88 | BSBSMB407 | Manage a small team | 40 | Unit of competency |
| AUK69 | BSBWOR501 | Manage personal work priorities and professional development | 50 | Unit of competency |
| AUK70 | BSBFIA401 | Prepare financial reports | 40 | Unit of competency |
| BBI08 | FNSACC411 | Process business tax requirements | 50 | Unit of competency |
| AUK60 | BSBCMM301 | Process customer complaints | 20 | Unit of competency |
| AUQ85 | FNSCRD503 | Promote understanding of the role and effective use of consumer credit | 50 | Unit of competency |
| AUI75 | BSBMGT405 | Provide personal leadership | 50 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D705 | FNS40111 | Certificate IV in Credit Management | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BFE5 | FNS40120 | Certificate IV in Credit Management | Qualification |
No information
Entry Requirements
Nil.
Traineeships and Apprenticeships