Qualification Outline
22/07/2026 12:53 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Credit Management
Certificate IV in Credit Management
FNS40120
BFE5
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 01/07/2020 | Current | Approved |
Description
This qualification reflects entry level job roles in credit management functions. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to credit, reconciliation and customer service.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Schedule
Packaging Rules
Total number of units = twelve (12)- nine (9) core units plus
- three (3) elective units of which:
- two (2) units must be selected from the electives listed below,
- one (1) unit may be selected from the remaining listed electives or any currently endorsed training package qualification or accredited course at Certificate III or above.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.
1. Core Units
All nine (9) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBR68 | FNSRSK411 | Apply risk management strategies to own work | 45 | Unit of competency |
| AUQ65 | FNSCRD401 | Assess credit applications | 20 | Unit of competency |
| OBR72 | FNSORG411 | Conduct individual work within a compliance framework | 35 | Unit of competency |
| OBR53 | FNSINC411 | Conduct work according to professional practices in the financial services industry | 25 | Unit of competency |
| AUQ63 | FNSCRD402 | Establish and maintain appropriate security | 20 | Unit of competency |
| AUQ74 | FNSCRD403 | Manage and recover bad and doubtful debts | 30 | Unit of competency |
| AUX09 | FNSCRD405 | Manage overdue customer accounts | 25 | Unit of competency |
| AUQ80 | FNSCUS402 | Resolve disputes | 30 | Unit of competency |
| AUQ67 | FNSCRD404 | Utilise the legal process to recover outstanding debt | 25 | Unit of competency |
2. Elective Units
At least two (2) units must be chosen from the elective units listed below.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWC3 | FNS40115 | Certificate IV in Credit Management | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHT7 | FNS40122 | Certificate IV in Credit Management | Qualification |
No information
Entry Requirements
Nil
Traineeships and Apprenticeships