Unit of competency Outline

Date retreived
23/07/2026 4:49 AM AWST

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Initiate legal recovery of debts

Initiate legal recovery of debts

Unit of competency
National Code
FNSMCA402
State Code
AUS38
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes skills and knowledge required to establish contact and rapport with debtors and successfully collect debts using a relevant legal recovery process.It applies to individuals who use specialised knowledge of legal requirements and follow organisational procedures to complete tasks.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Plan and prepare procedures
  • 1.1 Interpret and confirm client’s written instructions
  • 1.2 Identify relevant legal and procedural issues for consideration and action in accordance with legislative requirements and organisational policy and procedures
  • 1.3 Check all appropriate mercantile data for relevant information to determine subject’s whereabouts and credit history
  • 1.4 Develop appropriate plan for contact, with most appropriate means of communication selected
2. Negotiate debt payment and settlements
  • 2.1 Establish contact and build rapport with subject, using most appropriate means of communication
  • 2.2 Propose and negotiate debt payment and settlements with subject, according to organisational policy and procedures, and client needs
  • 2.3 Discuss outcomes with management, when required, and document recommendations clearly and concisely providing reasons for proceeding, not proceeding or strategies for taking further action with debt payment and settlements
3. Present recommendations to client and implement
  • 3.1 Present documented recommendations to client and obtain agreement on how to proceed
  • 3.2 Initiate legal process, when appropriate, in line with client needs and legal requirements, and progress in accordance with court requirements
  • 3.2 Complete necessary supporting documents correctly and in line with court requirements
No information
No information
Replaces
State Code National Code Title Type
D4260 FNSMCA402A Initiate legal recovery of debts Unit of competency
Replaced By
State Code National Code Title Type
OCZ08 FNSMCA412 Undertake legal action for recovery of debts Unit of competency