Qualification Outline
22/07/2026 2:53 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Mercantile Agents
Certificate III in Mercantile Agents
FNS30415
AVY9
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 12/09/2016 | Current | Approved |
| 2.00 | 22/04/2015 | Replaced | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification is designed for individuals in job roles in the mercantile agents sector who apply a broad range of competencies using limited discretion and judgement while undertaking operations that may include debt collection, process serving and repossessions. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Licensing/Regulatory Information
No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Knowledge Guide Companion Volume for guidance on requirements.
Schedule
Packaging Rules
Total number of units = twelve (12)- eight (8) core units plus
- four (4) elective units
The elective units consist of:
- two (2) from the electives below.
Of the remaining two (2) units:
- up to two (2) may be from the electives
- up to two (2) may be from Certificate III or Certificate IV from a currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units
All eight (8) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUS22 | FNSMCA301 | Collect debts | 40 | Unit of competency |
| AUS24 | FNSMCA304 | Locate subjects | 20 | Unit of competency |
| AUK66 | BSBFIA301 | Maintain financial records | 60 | Unit of competency |
| AUK70 | BSBFIA401 | Prepare financial reports | 40 | Unit of competency |
| AUQ80 | FNSCUS402 | Resolve disputes | 30 | Unit of competency |
| AUS27 | FNSMCA303 | Serve legal process | 30 | Unit of competency |
| AUK98 | BSBWOR204 | Use business technology | 30 | Unit of competency |
| AUR92 | FNSINC301 | Work effectively in the financial services industry | 45 | Unit of competency |
2. Elective Units
At least two (2) units must be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUR82 | FNSINC401 | Apply principles of professional practice to work in the financial services industry | 20 | Unit of competency |
| AUH27 | BSBPMG415 | Apply project risk management techniques | 40 | Unit of competency |
| AUL95 | BSBWHS201 | Contribute to health and safety of self and others | 15 | Unit of competency |
| AUS25 | FNSMCA401 | Develop and document case recommendations | 20 | Unit of competency |
| AUH08 | BSBCOM402 | Implement processes for the management of a breach in compliance requirements | 40 | Unit of competency |
| AUS38 | FNSMCA402 | Initiate legal recovery of debts | 40 | Unit of competency |
| AUK60 | BSBCMM301 | Process customer complaints | 20 | Unit of competency |
| AUS26 | FNSMCA302 | Repossess property | 40 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S696 | FNS30410 | Certificate III in Mercantile Agents | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BGN5 | FNS30420 | Certificate III in Mercantile Agents | Qualification |
No information
Entry Requirements
Nil.
Traineeships and Apprenticeships