Qualification Outline
Date retreived
22/07/2026 12:01 PM AWST
22/07/2026 12:01 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Mercantile Agents
Certificate III in Mercantile Agents
Qualification
National Code:
FNS30410
FNS30410
State Code:
S696
S696
TGA Status:
Replaced
Replaced
DTWD Status:
Replaced
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
18/07/2013
Approved Date
28/07/2014
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
395
Duration
1 Semester
Current Release Number
3.00
Current Release Date
18/07/2013
VET Act Conditions
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 18/07/2013 | Current | Approved |
Description
This qualification is designed for job roles in the mercantile agents sector of the financial services industry.
Schedule
Packaging Rules
12 units must be achieved:8 core units
plus 4 elective units
2 elective units must be selected from the elective units listed below.
The remaining 2 elective units may be selected from the elective units listed any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSCUS402A Resolve disputes
FNSINC301A Work effectively in the financial services industry
FNSMCA301A Collect debts
FNSMCA303A Serve legal process
FNSMCA304A Locate subjects
BSBFIA301A Maintain financial records
BSBFIA401A Prepare financial reports
BSBWOR204A Use business technology
Elective units of competency:
Collections
FNSMCA401A Develop and document case recommendations
FNSMCA402A Initiate legal recovery of debts
Process Serving and Repossession
FNSMCA302A Repossess property
General
BSBCMM301B Process customer complaints
BSBCOM402B Implement processes for the management of a breach in compliance requirements
BSBOHS201A Participate in OHS processes
BSBPMG407A Apply risk management techniques
FNSINC401A Apply principles of professional practice to work in the financial services industry
1. Core Units
All eight (8) core units to be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4255 | FNSMCA301A | Collect debts | 40 | Unit of competency |
| D4258 | FNSMCA304A | Locate subjects | 20 | Unit of competency |
| D0701 | BSBFIA301A | Maintain financial records | 60 | Unit of competency |
| D0705 | BSBFIA401A | Prepare financial reports | 40 | Unit of competency |
| D4094 | FNSCUS402A | Resolve disputes | 30 | Unit of competency |
| D4257 | FNSMCA303A | Serve legal process | 30 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
| D4167 | FNSINC301A | Work effectively in the financial services industry | 45 | Unit of competency |
2. Elective Units
At least two (2) of the four (4) units required to be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4168 | FNSINC401A | Apply principles of professional practice to work in the financial services industry | 20 | Unit of competency |
| D0927 | BSBPMG407A | Apply risk management techniques | 40 | Unit of competency |
| D4259 | FNSMCA401A | Develop and document case recommendations | 20 | Unit of competency |
| D0634 | BSBCOM402B | Implement processes for the management of a breach in compliance requirements | 40 | Unit of competency |
| D4260 | FNSMCA402A | Initiate legal recovery of debts | 40 | Unit of competency |
| D0887 | BSBOHS201A | Participate in OHS processes | 15 | Unit of competency |
| D0630 | BSBCMM301A | Process customer complaints | 20 | Unit of competency |
| D4256 | FNSMCA302A | Repossess property | 40 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C695 | FNS30404 | Certificate III in Financial Services (Mercantile Agents) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVY9 | FNS30415 | Certificate III in Mercantile Agents | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships