Unit of competency Outline
Date retreived
22/07/2026 2:57 PM AWST
22/07/2026 2:57 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop and document case recommendations
Develop and document case recommendations
Unit of competency
National Code
FNSMCA401A
FNSMCA401A
State Code
D4259
D4259
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/07/2014
Field of Education
100705 - Written Communication
Original Release Date
28/07/2014
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to develop, compile and document recommendations from debt collection cases.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Notes
Elements and Performance Criteria
1. Assemble information
- 1.1. Information is gathered and reviewed for relevance to the report and recommendations required by the client
- 1.2. Information is checked for accuracy, suitability, relevance and compliance with legal and privacy responsibilities and security and collated into a logical and coherent result of the job findings
2. Compile report and recommendations
- 2.1. Results of the review of the relevant information are used to determine a recommendation for action or for no further action that accounts for the requirements and expectations of the client and provide further avenues of inquiry when appropriate
- 2.2. Report with recommendations is produced and presented in accordance with client's instructions, and in an appropriate organisational format for the client
3. Verify recommendations with client
- 3.1. Contents of the report are openly and clearly discussed with the client as required with any queries and issues arising from the report clarified satisfactorily
- 3.2. Report is finalised and provided to the client when all outcomes of the work are agreed and recommendations meet the client's needs
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Appropriate report formats may include:
broad
dot point
photographic
short form.
Clients may include:
banks
building societies
credit unions
employer
finance companies
financiers
government agencies
other mercantile agents
private companies.
Recommendations may be for:
further action
further investigation before final decision on case is made
no further action.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Appropriate report formats may include:
broad
dot point
photographic
short form.
Clients may include:
banks
building societies
credit unions
employer
finance companies
financiers
government agencies
other mercantile agents
private companies.
Recommendations may be for:
further action
further investigation before final decision on case is made
no further action.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
compile written reports that effectively communicate recommendations and actions
interpret and comply with current legislative requirements and general development in the mercantile agents field
liaise and cooperate with a variety of people and build and maintain rapport and trust with clients
take personal responsibility for fully complying with legal obligations
apply prior experience in problem solving and develop constructive responses when confronted with problems and difficulties.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to collection agency systems and documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
observing processes and procedures in workplaces or role plays
verbal or written questioning on underpinning knowledge and skills
setting and reviewing simulations or scenarios
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
compile written reports that effectively communicate recommendations and actions
interpret and comply with current legislative requirements and general development in the mercantile agents field
liaise and cooperate with a variety of people and build and maintain rapport and trust with clients
take personal responsibility for fully complying with legal obligations
apply prior experience in problem solving and develop constructive responses when confronted with problems and difficulties.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to collection agency systems and documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
observing processes and procedures in workplaces or role plays
verbal or written questioning on underpinning knowledge and skills
setting and reviewing simulations or scenarios
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS25 | FNSMCA401 | Develop and document case recommendations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S696 | FNS30410 | Certificate III in Mercantile Agents | Qualification |