Unit of competency Outline
Date retreived
23/07/2026 1:08 AM AWST
23/07/2026 1:08 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Repossess property
Repossess property
Unit of competency
National Code
FNSMCA302A
FNSMCA302A
State Code
D4256
D4256
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/07/2014
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
28/07/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to liaise with clients, debtors and external parties and apply legal and ethical requirements and principles in repossessing property.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Notes
Elements and Performance Criteria
1. Plan and prepare the repossession process
- 1.1. Client's written instructions are accurately and clearly interpreted
- 1.2. Repossession subject's whereabouts is determined and the location and realisable value of property is accurately established
2. Negotiate repossession
- 2.1. Most appropriate means of communication is used to establish contact and build rapport with debtor and the reason for repossession clearly communicated to them
- 2.2. Terms of settlement of the debt are canvassed to find a mutually acceptable resolution where possible
3. Repossess property
- 3.1. Plan for execution of repossession is formulated within legal avenues and client's parameters
- 3.2. Repossession is ethically arranged, facilitated and signed for on behalf of the client
- 3.3. Third party agents are engaged and oversighted in securing the property
4. Formulate report
- 4.1. The condition of the property is accurately compiled and a full report on the repossession activity, disposal result and payment arrangements promptly provided to the client
- 4.2. Information gathered is synthesised into a coherent outcome for clear, concise documentation of outcomes and made accessible to all relevant staff
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clients may include:
banks
building societies
credit unions
employers:
managers
supervisors
team leaders
finance companies
financiers
government agencies
other commercial agents
private companies
solicitors.
Property may include:
business premises
leased, purchased or hire purchased goods of all sorts such as:
cars
trucks
motorcycles
real estate.
Means of communication may include:
personal discussions with debtors
telephone calls
written advice to debtors who have a history of debt and require formal procedures.
Third party agents may include:
ambulance
emergency housing agencies
furniture removalists
locksmiths
police
real estate agent
RSPCA
sheriff
solicitor.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clients may include:
banks
building societies
credit unions
employers:
managers
supervisors
team leaders
finance companies
financiers
government agencies
other commercial agents
private companies
solicitors.
Property may include:
business premises
leased, purchased or hire purchased goods of all sorts such as:
cars
trucks
motorcycles
real estate.
Means of communication may include:
personal discussions with debtors
telephone calls
written advice to debtors who have a history of debt and require formal procedures.
Third party agents may include:
ambulance
emergency housing agencies
furniture removalists
locksmiths
police
real estate agent
RSPCA
sheriff
solicitor.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop constructive responses when confronted with problems and difficulties
apply prior experience in problem solving when dealing with difficult situations in repossession of property
interpret and comply with current legal obligations, legislative requirements and general developments in the mercantile agents field
build and maintain rapport and trust with clients and liaise and cooperate with a variety of people
be aware of, and deal effectively with client and community concerns.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to relevant legislation and industry codes of practice in the mercantile agent field.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
observing processes and procedures in workplaces or role plays
verbal or written questioning on underpinning knowledge and skills
setting and reviewing workplace projects and business simulations or scenarios
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop constructive responses when confronted with problems and difficulties
apply prior experience in problem solving when dealing with difficult situations in repossession of property
interpret and comply with current legal obligations, legislative requirements and general developments in the mercantile agents field
build and maintain rapport and trust with clients and liaise and cooperate with a variety of people
be aware of, and deal effectively with client and community concerns.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to relevant legislation and industry codes of practice in the mercantile agent field.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
observing processes and procedures in workplaces or role plays
verbal or written questioning on underpinning knowledge and skills
setting and reviewing workplace projects and business simulations or scenarios
accessing and validating third party reports.
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9876 | FNSMERC302B | Repossess property | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS26 | FNSMCA302 | Repossess property | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S696 | FNS30410 | Certificate III in Mercantile Agents | Qualification |