Unit of competency Outline
Date retreived
23/07/2026 5:03 AM AWST
23/07/2026 5:03 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Collect debts
Collect debts
Unit of competency
National Code
FNSMCA301
FNSMCA301
State Code
AUS22
AUS22
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to research and analyse information to determine the debtor and debt settlement status of individuals or parties such as companies or associations, negotiate with debtors and collect debt.It applies to individuals who perform debt collection functions within organisations of any size or location.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Plan and prepare initial contact
- 1.1 Interpret and confirm client’s written instructions and any of their relevant policy and procedures
- 1.2 Review comments on debtor's file to enable initial action in line with own organisation’s policy and procedures, and legislative requirements
2. Assess debtor
- 2.1 Establish credit worthiness of debtor through compilation of valid and relevant credit history
- 2.2 Cross-reference information on debtor for verification, when necessary, by file or document search
- 2.3 Determine appropriate and cost-effective recovery action options based on debtor's verified credit worthiness
3. Negotiate debt payment or settlement within defined parameters
- 3.1 Use appropriate means of communication to establish contact and build rapport with debtor
- 3.2 Develop debt settlement proposal that attempts mutual satisfaction for client and debtor, applying negotiation techniques, organisational guidelines and appropriate industry codes of conduct
- 3.3 Discuss debt settlement proposal with management and document reasons for proceeding or not proceeding, or taking further action
- 3.4 Confirm and record debtor and creditor agreement, and procedures for debt settlement
- 3.5 Make decision to refer debt for legal action, if necessary, in line with organisational policy and procedures
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D4255 | FNSMCA301A | Collect debts | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCZ48 | FNSMCA311 | Collect debts | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVY9 | FNS30415 | Certificate III in Mercantile Agents | Qualification |