Unit of competency Outline

Date retreived
23/07/2026 12:21 AM AWST

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Collect debts

Collect debts

Unit of competency
National Code
FNSMCA311
State Code
OCZ48
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/02/2021
View on TGA
State Implementation and Classification
Approved Date
22/04/2021
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
22/04/2021
Nominal Hours
40
Description
This unit describes the skills and knowledge required to analyse information about the status of a debtor and negotiate debt repayments on original or agreed terms. The unit applies to individuals who perform debt collection functions within organisations of any size or location.Note The term "debtor’ in this unit relates to any customer who may have a debt to an organisation.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Plan and prepare initial contact with debtor
  • 1.1 Interpret and confirm client’s written instructions and policies and procedures related to debt collection
  • 1.2 Review comments on debtor’s file according to organisational policies and procedures, and regulatory and legislative requirements
2. Assess debtor status prior to contact with debtor
  • 2.1 Review credit history and establish credit worthiness of debtor based on information available
  • 2.2 Cross-reference information on debtor for verification according to organisational policies and procedures
  • 2.3 Determine cost-effective recovery action options based on debtor’s credit worthiness and according to organisational policies and procedures
3. Negotiate debt payment or settlement with debtor within defined parameters
  • 3.1 Establish contact with debtor and build rapport
  • 3.2 Develop debt payment or settlement proposal for client and debtor according to organisational policies and procedures, and industry codes of conduct
  • 3.3 Discuss debt payment or settlement proposal with required personnel and document reasons for proceeding, not proceeding or taking further action
  • 3.4 Confirm and record debtor and client agreement, and procedures for debt payment or settlement
  • 3.5 Refer debt for legal action according to organisational policies and procedures where required
No information
No information
Replaces
State Code National Code Title Type
AUS22 FNSMCA301 Collect debts Unit of competency
State Code National Code Title Type
BGN5 FNS30420 Certificate III in Mercantile Agents Qualification