Qualification Outline

Date retreived
22/07/2026 6:57 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Mercantile Agents

Certificate III in Mercantile Agents

Qualification
National Code:
FNS30420
State Code:
BGN5
TGA Status:
Current
DTWD Status:
Approved
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
02/02/2021
Approved Date
22/04/2021
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
385
Duration
1 Semester
Current Release Number
2.00
Current Release Date
15/06/2022
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
2.00 15/06/2022 Current Approved
1.00 02/02/2021 Replaced Approved
Description

This qualification is designed for individuals in job roles in the mercantile agents sector who apply a broad range of competencies. This includes using limited discretion and judgement while undertaking operations that may include debt collection, process serving and repossessions. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and take limited responsibility in known situations under general supervision.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.

Schedule
Packaging Rules
Total number of units = twelve (12)
- four (4) core units plus
- eight (8) elective units, of which:
- at least one (1) must be from Group A Technology
- at least two (2) must be from Group B Mercantile and credit
- at least two (2) must be from Group C General
- up to three (3) may be from this qualification or any other currently endorsed Certificate II or above training package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core Units

All four (4) units must be completed.

State Code National Code Title Hours Type
OCZ48 FNSMCA311 Collect debts 40 Unit of competency
OCZ63 FNSMCA413 Identify and manage individuals experiencing hardship 35 Unit of competency
OCZ18 FNSMCA314 Locate individuals 20 Unit of competency
OCI58 FNSINC311 Work together in the financial services industry 45 Unit of competency
2. Group A Technology Elective Units

At least one (1) unit must be chosen from Group A Technology. Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OCE44 BSBDAT201 Collect and record data 35 Unit of competency
OCE05 BSBTEC201 Use business software applications 55 Unit of competency
OCD96 BSBTEC404 Use digital technologies to collaborate in a work environment 45 Unit of competency
3. Group B Mercantile and Credit Elective Units

At least two (2) units must be chosen from Group B Mercantile and Credit. Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OCZ39 FNSMCA411 Evaluate debt collection actions and develop recommendations 20 Unit of competency
OEC02 FNSCRD413 Manage and recover bad and doubtful debts 30 Unit of competency
OEC96 FNSCRD415 Manage overdue customer accounts 25 Unit of competency
AUQ69 FNSCRD302 Monitor and control accounts receivable 20 Unit of competency
OBR90 FNSCRD311 Process applications for credit 15 Unit of competency
OCZ09 FNSMCA312 Repossess property 40 Unit of competency
OCZ26 FNSMCA313 Serve legal process 30 Unit of competency
OCZ08 FNSMCA412 Undertake legal action for recovery of debts 35 Unit of competency
AUQ67 FNSCRD404 Utilise the legal process to recover outstanding debt 25 Unit of competency
4. Group C General Elective Units

The remaining units may be chosen from Group C General. Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OCE95 BSBPMG421 Apply project time management techniques 40 Unit of competency
OBR72 FNSORG411 Conduct individual work within a compliance framework 35 Unit of competency
OBR53 FNSINC411 Conduct work according to professional practices in the financial services industry 25 Unit of competency
OCD86 BSBWHS211 Contribute to the health and safety of self and others 15 Unit of competency
OCZ59 FNSFLT213 Develop knowledge of debt and consumer credit 25 Unit of competency
OCF02 BSBPEF302 Develop self-awareness 25 Unit of competency
OAQ33 BSBXCM301 Engage in workplace communication 35 Unit of competency
OCE38 BSBCMM412 Lead difficult conversations 35 Unit of competency
OCE08 BSBPEF401 Manage personal health and wellbeing 55 Unit of competency
OCF03 BSBPEF301 Organise personal work priorities 30 Unit of competency
OED04 FNSCUS411 Participate in negotiations 20 Unit of competency
OEC99 FNSACC323 Perform financial calculations 30 Unit of competency
OED08 FNSACC421 Prepare financial reports 45 Unit of competency
OEB83 FNSRTS315 Process customer accounts 30 Unit of competency
OCD55 BSBFIN301 Process financial transactions 25 Unit of competency
OEC84 FNSCUS412 Resolve disputes 30 Unit of competency
OCZ46 FNSCUS311 Respond to customer enquiries 20 Unit of competency
OAQ30 BSBXTW301 Work in a team 35 Unit of competency
OCF98 BSBAUD412 Work within compliance frameworks 25 Unit of competency
Replaces
State Code National Code Title Type
AVY9 FNS30415 Certificate III in Mercantile Agents Qualification
No information
Entry Requirements

Nil

Traineeships and Apprenticeships
No information