Unit of competency Outline

Date retreived
22/07/2026 12:45 PM AWST

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Monitor and control accounts receivable

Monitor and control accounts receivable

Unit of competency
National Code
FNSCRD302
State Code
AUQ69
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080101 - Accounting
Original Release Date
16/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to determine the nature and extent of account deficits, select payment methods, and monitor and control accounts appropriately.It applies to individuals who have responsibility at assistant level in basic credit account management and customer service operations.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Collect and record monies due
  • 1.1 Determine status of debt in accordance with organisational policy and guidelines, and legislative requirements
  • 1.2 Record and monitor transactions on account accurately according to organisational policy and guidelines
  • 1.3 Maintain customer contact records accurately
2. Review compliance with terms and conditions
  • 2.1 Correctly identify customers in breach of terms and conditions in accordance with organisational guidelines
  • 2.2 Contact customers promptly and courteously to bring account within terms
3. Resolve disputed amounts within predetermined parameters
  • 3.1 Research background of dispute, based on customer outline
  • 3.2 Check records thoroughly for verification of all case material
  • 3.3 Correctly identify type of dispute and resolve in accordance with organisational policy and procedures
No information
No information
Replaces
State Code National Code Title Type
D4082 FNSCRD302A Monitor and control accounts receivable Unit of competency