Qualification Outline

Date retreived
22/07/2026 5:59 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Financial Services

Certificate III in Financial Services

Qualification
National Code:
FNS30115
State Code:
AWA5
TGA Status:
Replaced
DTWD Status:
Transition (Replaced)
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
25/03/2015
Approved Date
16/09/2015
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
450
Duration
1 Semester
Current Release Number
5.00
Current Release Date
13/02/2018
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
5.00 13/02/2018 Current Transition (Replaced)
4.00 12/09/2016 Replaced Approved
3.00 14/01/2016 Replaced Approved
2.00 22/04/2015 Replaced Approved
1.00 25/03/2015 Replaced Approved
Description

This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.

Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Schedule
Packaging Rules
Total number of units = thirteen (13)
- four (4) core units plus
- nine (9) elective units

The elective units consist of:
- six (6) from the electives below.

Of the remaining three (3) units:
- up to three (3) may be from electives
- up to three (3) may be from Certificate III or IV currently endorsed Training Package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units

All four (4) units must be completed.

State Code National Code Title Hours Type
AUL95 BSBWHS201 Contribute to health and safety of self and others 15 Unit of competency
AUK98 BSBWOR204 Use business technology 30 Unit of competency
AUR92 FNSINC301 Work effectively in the financial services industry 45 Unit of competency
AUH64 BSBWOR203 Work effectively with others 20 Unit of competency
2. Elective Units

At least six (6) units must be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AUX18 FNSPRT302 Administer a non-complex estate 50 Unit of competency
AUS73 FNSPRT303 Administer a non-complex trust 45 Unit of competency
AUS82 FNSRTS304 Administer debit card services 30 Unit of competency
AUT06 FNSRTS308 Balance cash holdings 20 Unit of competency
AUS89 FNSRTS303 Balance retail transactions 30 Unit of competency
AUQ99 FNSFLT301 Be MoneySmart 35 Unit of competency
AUJ37 BSBCUE203 Conduct customer engagement 100 Unit of competency
AUK06 BSBITU305 Conduct online transactions 20 Unit of competency
AUM29 BSBCUS301 Deliver and monitor a service to customers 40 Unit of competency
AUJ88 BSBITU306 Design and produce business documents 60 Unit of competency
AUQ31 FNSASIC302 Develop, present and negotiate client solutions 40 Unit of competency
AUQ38 FNSASIC301 Establish client relationship and analyse needs 40 Unit of competency
AUT30 FNSSUP302 Establish, maintain and process superannuation records 30 Unit of competency
AUS88 FNSRTS302 Handle foreign currency transactions 50 Unit of competency
AUL59 BSBCUS403 Implement customer service standards 30 Unit of competency
AUT26 FNSSUP305 Implement member investment instructions 30 Unit of competency
AUR85 FNSILF303 Issue a life insurance policy 20 Unit of competency
AUS91 FNSRTS307 Maintain Automatic Teller Machine (ATM) services 10 Unit of competency
AUL57 BSBRKG304 Maintain business records 30 Unit of competency
AUT05 FNSRTS309 Maintain main bank account 20 Unit of competency
AUS96 FNSRTS401 Manage credit card services 40 Unit of competency
AUX09 FNSCRD405 Manage overdue customer accounts 25 Unit of competency
AWY80 TAEDEL404 Mentor in the workplace 30 Unit of competency
AUQ69 FNSCRD302 Monitor and control accounts receivable 20 Unit of competency
AUJ68 BSBWOR301 Organise personal work priorities and development 30 Unit of competency
BBI01 FNSACC313 Perform financial calculations 30 Unit of competency
AUS95 FNSRTS402 Prepare government returns and reports 15 Unit of competency
AUQ37 FNSACM302 Prepare, match and process receipts 10 Unit of competency
AUP52 FNSILF302 Process a life insurance application 20 Unit of competency
AUQ78 FNSCRD301 Process applications for credit 15 Unit of competency
AUS84 FNSRTS305 Process customer accounts 30 Unit of competency
AUK60 BSBCMM301 Process customer complaints 20 Unit of competency
AUT10 FNSRTS306 Process customer transactions 30 Unit of competency
BBH91 FNSACC311 Process financial transactions and extract interim reports 60 Unit of competency
AUQ28 FNSACM303 Process payment documentation 10 Unit of competency
AUT19 FNSSUP303 Process superannuation contributions 20 Unit of competency
AUT16 FNSSUP301 Process superannuation fund payments 30 Unit of competency
AUT14 FNSSUP304 Process superannuation rollover benefits 20 Unit of competency
AUL91 BSBITU304 Produce spreadsheets 25 Unit of competency
AUQ34 FNSASIC303 Provide advice on first home saver account deposit products and non-cash payments 45 Unit of competency
AUT03 FNSRTS301 Provide customer service in a retail agency 40 Unit of competency
AUR43 FNSIAD301 Provide general advice on financial products and services 30 Unit of competency
AUH95 BSBCUE304 Provide sales solutions to customers 40 Unit of competency
AUQ36 FNSASIC305 Provide Tier 2 personal advice in general insurance 45 Unit of competency
AUQ80 FNSCUS402 Resolve disputes 30 Unit of competency
AUK20 BSBRKG303 Retrieve information from records 30 Unit of competency
AUT22 FNSSUP306 Terminate superannuation plans 30 Unit of competency
Replaces
State Code National Code Title Type
D702 FNS30111 Certificate III in Financial Services Qualification
Replaced By
State Code National Code Title Type
BFE7 FNS30120 Certificate III in Financial Services Qualification
No information
Entry Requirements

Nil.

Traineeships and Apprenticeships
(TR10290) FINANCIAL SERVICES (LEVEL 3) Traineeship