Unit of competency Outline

Date retreived
22/07/2026 4:55 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Process customer accounts

Process customer accounts

Unit of competency
National Code
FNSRTS305
State Code
AUS84
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081101 - Banking And Finance
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to identify customer needs and process customer financial accounts.It applies to individuals who use organisational skills and specialised knowledge to perform clerical services, maintain financial records and respond to a range of customers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify customer account needs
  • 1.1 Address requests for information on range, options and features of account services available in timely, accurate and comprehensive manner, or refer if necessary to other authorised personnel
  • 1.2 Provide information to customers to assist in selection of appropriate product which outlines product features, matches products to customer needs, and describes cost of operation and conditions of accounts
  • 1.3 Assist customers when completing relevant documentation for selected services and products
2. Open customer account
  • 2.1 Interview potential account holders to gather information required for opening of accounts, with applicant identified for security purposes according to organisational procedures
  • 2.2 Assess information provided for accuracy and sufficiency according to standard organisational procedures
  • 2.3 Verify completed documentation for accuracy and accept deposits, ensuring that receipts and certificates are issued
  • 2.4 Process new applications and transactions in accordance with organisational policy and procedures to ensure timely and accurate completion of task
  • 2.5 Provide information to customer about processes for activating account, including timeframe and mechanisms for receiving transaction cards or deposit books and most cost effective way to use account
3. Transfer or close customer account
  • 3.1 Interview account holder seeking to transfer or close account to gather required information which is assessed for accuracy and sufficiency according to standard organisational procedures
  • 3.2 Verify completed documentation for accuracy and process applications for transfer or closure in accordance with organisational policy and procedures to ensure timely and accurate completion of task
  • 3.3 Provide information about finalisation of process in accordance with organisational policy and procedures
4. Administer the process
  • 4.1 Use standard organisational processes and protocols to verify customer identity when collecting processed documentation and cards from branch
  • 4.2 Follow up customer queries or complaints about operation of service with appropriate personnel according to standard procedures
  • 4.3 Provide reports on account activity in line with standard policy and procedures, and respond to any exception reports
No information
No information
Replaces
State Code National Code Title Type
D4157 FNSRTS305A Process customer accounts Unit of competency
Replaced By
State Code National Code Title Type
OEB83 FNSRTS315 Process customer accounts Unit of competency