Qualification Outline

Date retreived
22/07/2026 4:45 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Financial Services

Certificate III in Financial Services

Qualification
National Code:
FNS30120
State Code:
BFE7
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
01/07/2020
Approved Date
13/08/2021
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
370
Duration
1 Semester
Current Release Number
5.00
Current Release Date
09/07/2021
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
5.00 09/07/2021 Current Transition (Replaced)
4.00 12/02/2021 Replaced Approved
2.00 04/11/2020 Replaced Approved
1.00 01/07/2020 Replaced Approved
Description

This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Schedule
Packaging Rules
Total number of units = twelve (12)
- one (1) core unit plus
- eleven (11) elective units, of which:
- at least seven (7) must be selected from the elective units listed below
- up to four (4) may be selected from any currently endorsed training package qualification or accredited course at Certificate II or above, provided they do not duplicate the outcome of another unit chosen for the qualification.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.
1. Core Unit

One (1) unit must be completed.

State Code National Code Title Hours Type
AUR92 FNSINC301 Work effectively in the financial services industry 45 Unit of competency
2. Elective Units

At least seven (7) units must be selected from the elective units listed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AUX18 FNSPRT302 Administer a non-complex estate 50 Unit of competency
AUS73 FNSPRT303 Administer a non-complex trust 45 Unit of competency
AUS82 FNSRTS304 Administer debit card services 30 Unit of competency
OCZ44 FNSINC412 Apply and maintain knowledge of financial products and services 40 Unit of competency
OCZ42 FNSINC512 Assess vulnerability of financial products and services to money laundering and terrorism financing 70 Unit of competency
OCZ75 FNSACM411 Authorise valid expense payments 10 Unit of competency
AUT06 FNSRTS308 Balance cash holdings 20 Unit of competency
OCF16 BSBOPS304 Deliver and monitor a service to customers 50 Unit of competency
OCD56 BSBTEC301 Design and produce business documents 70 Unit of competency
OCZ16 FNSFLT411 Determine financial requirements of small businesses 35 Unit of competency
OCZ76 FNSFLT311 Develop and apply knowledge of personal finances 35 Unit of competency
OCE29 BSBOPS202 Engage with customers 90 Unit of competency
AUX04 FNSPRT301 Establish entitlements to an intestate estate 30 Unit of competency
OCI42 FNSSUP312 Establish, maintain and process superannuation records 25 Unit of competency
OBR58 FNSRTS312 Execute foreign currency transactions 50 Unit of competency
AUS92 FNSSAM301 Identify opportunities for cross-selling products and services 30 Unit of competency
OCI10 FNSSUP315 Implement superannuation fund member investment instructions 30 Unit of competency
AUR85 FNSILF303 Issue a life insurance policy 20 Unit of competency
AUS91 FNSRTS307 Maintain Automatic Teller Machine (ATM) services 10 Unit of competency
OCE71 BSBINS309 Maintain business records 25 Unit of competency
AUT05 FNSRTS309 Maintain main bank account 20 Unit of competency
AUS96 FNSRTS401 Manage credit card services 40 Unit of competency
OCI53 FNSISV408 Manage handling and settlement of routine insurance claims for retail clients 45 Unit of competency
AUX09 FNSCRD405 Manage overdue customer accounts 25 Unit of competency
AUQ69 FNSCRD302 Monitor and control accounts receivable 20 Unit of competency
OCF03 BSBPEF301 Organise personal work priorities 30 Unit of competency
BBI01 FNSACC313 Perform financial calculations 30 Unit of competency
AUS95 FNSRTS402 Prepare government returns and reports 15 Unit of competency
AUP52 FNSILF302 Process a life insurance application 20 Unit of competency
OCZ72 FNSACM311 Process and manage payments 10 Unit of competency
OBR90 FNSCRD311 Process applications for credit 15 Unit of competency
OCZ37 FNSACM313 Process authorised payments 15 Unit of competency
AUS84 FNSRTS305 Process customer accounts 30 Unit of competency
AUK60 BSBCMM301 Process customer complaints 20 Unit of competency
AUT10 FNSRTS306 Process customer transactions 30 Unit of competency
BBH91 FNSACC311 Process financial transactions and extract interim reports 60 Unit of competency
OCI41 FNSSUP313 Process superannuation fund contributions 20 Unit of competency
OCI43 FNSSUP311 Process superannuation fund payments 30 Unit of competency
OCI40 FNSSUP314 Process superannuation rollover benefits 20 Unit of competency
AUL91 BSBITU304 Produce spreadsheets 25 Unit of competency
OBR59 FNSRTS311 Provide customer service in a retail agency 40 Unit of competency
AUR43 FNSIAD301 Provide general advice on financial products and services 30 Unit of competency
AUH95 BSBCUE304 Provide sales solutions to customers 40 Unit of competency
OAE94 BSBITU315 Purchase goods and services online 20 Unit of competency
OCZ41 FNSACM312 Reconcile financial transactions 15 Unit of competency
AUQ80 FNSCUS402 Resolve disputes 30 Unit of competency
OCE41 BSBINS307 Retrieve information from records 30 Unit of competency
OCI36 FNSSUP316 Terminate superannuation plans 30 Unit of competency
Replaces
State Code National Code Title Type
AWA5 FNS30115 Certificate III in Financial Services Qualification
Replaced By
State Code National Code Title Type
BHT6 FNS30122 Certificate III in Financial Services Qualification
No information
Entry Requirements

Nil

Traineeships and Apprenticeships
(TR10290) FINANCIAL SERVICES (LEVEL 3) Traineeship